As a Team Trainer, you will work in a crew position, such as cashier, drive-thru, or other position, but will be responsible for training new employees. You'll be the go-to person during the shift - the first in line to resolve issues and lend a helping hand where needed.
Team Trainers are motivated, team-oriented, friendly, dependable, and strive to provide excellent guest service.
Responsibilities include:
- Training: Cross-training current employees, leading new product or procedure training, and coaching
- Oversight: Overseeing team members when the manager is not present
- Customer satisfaction: Ensuring customer satisfaction.
- Leadership: Guiding and growing the team.
- Standards: Working with fellow team members to ensure standards are met and consistent
Other responsibilities include:
- Pre-shift huddles or meetings
- Scheduling
- Food cost and cost controls
- Productivity reports
- Functional aisle and dining room set ups
- Ensuring food safety, quality, and accuracy of orders
