Security Support Specialist

Are you ready to join a respected community agency in Billings with over 40 years of dedicated service?

We are hiring: Security Support Specialist – Passages

Starting wage: $18.00-$20.00/hour, DOE.

Job type: Full-time, Non-Exempt

Standard Hours: Typically 11am-7pm with flexibility needed at times for transports and other needs, to be discussed at interview and/or offer stage.  

Training: Alternatives provides thorough orientation and training for all new staff.

You can expect a one-week orientation, where you will learn all about Alternatives and be prepared for taking on your role.
After completing orientation, you will undergo a one-week specialized training for your role, in conjunction with an HR trainer.
These first two weeks are 9am-5pm Monday-Friday, you will then move into your offered schedule after that.

***HIRING IMMEDIATELY***

Required Skills for the Security Support Specialist Position

The Security Support Specialist is an integral part of our security team. Key requirements and traits for success in this role include:

• Firm, fair, and consistent boundaries with residents.
• Empathy and the ability to understand and share the feelings of others.
• Customer service skills to effectively interact with residents and staff.
• Flexibility to work various shifts, including Days, Swings, and Over-Night shifts, as we are a 24/7 facility.
• Ability to work with offenders and handle tasks such as transporting, restraining, and transferring them as needed.
• Excellent communication and organizational skills.

Must-Haves:

• High School Diploma.
• Ability to pass federal drug testing and a background check.
• Valid driver’s license and the ability to be added to the Agency's insurance.

Let Us Tell You More About Our Team!

Our Security/Operations teams are led by experienced Operations Supervisors with over 25 years of combined experience in the corrections field.

Each facility's Security/Operations Department includes Client Advisor Supervisors, Client Advisor In-Charges, and a variety of other Client Advisors/Security staff who ensure smooth operations for both residents and staff.

We are excited to welcome a Security Support Specialist to our team to assist with daily transports, functions, and overall support, helping everything run smoothly.

What You Will Do in This Position

As a Security Support Specialist, you will play a crucial role in assisting the Client Advisors and Security staff. Your primary responsibilities will include transporting residents as needed, covering last-minute hospital duties, and overseeing residential clients and security functions.

Some of your duties will include, but are not limited to:

• Transporting residents to appointments, errands, and jail placements as required.
• Organizing and monitoring the transport calendar, working cooperatively with medical staff to ensure residents' appointments are adhered to.
• Assisting residents and vendors entering or leaving the facility.
• Assisting with security and agenda checks, ensuring residents are accounted for.
• Performing daily interoffice mail delivery duties.
• Conducting security functions such as pat-downs, UA screenings, breathalyzers, and headcounts.
• Serving as role models of acceptable and expected behavior for the residents.
• Reporting and regularly communicating information to other team members.
• Writing notes and Incident Reports (IRs) for residents, positively reinforcing good behavior.
• Attending meetings.

Benefits

We offer a comprehensive benefits package for employees working 30+ hours per week, starting the first of the month, after 60 days of employment:

• Medical: Employer pays $492.00 toward employee coverage. Additional plans for children and family are available at employee cost.
• Dental: Employer pays 100% of employee-only coverage. Affordable coverage for children and families is available at employee cost.
• Vision: Affordable plans are available for employees, children, and families at a low cost.
• Life Insurance: The agency provides a $25,000 coverage plan for all benefit-eligible employees. Supplemental life insurance plans are available at employee cost.
• Short-and-Long-term Disability: 100% employer-paid coverage for employees.
• 401k/Retirement Plan: Employees are eligible for 401k contributions after one year of employment and 1,000 hours worked. Employer profit sharing is eligible annually, based on board approval.
• AFLAC: Supplemental plans are available to employees and their families at employee cost.

PTO

• Accrual: Start accruing PTO from your first paycheck. Full-time (40-hour) employees with 0-2 years of employment accrue 4.65 hours per pay period, totaling 15 days a year.
• Increased Accrual with Tenure: Accrual rates increase at 3 years, 5 years, and every subsequent 5-year mark, up to 25+ years.
• Pro Rata Basis: Accrual rates for employees working 20-30 hours per week are on a pro rata basis.

Paid Holidays

• Full-Time Employees: Enjoy 11 paid holidays.
• Part-Time Employees: Employees working 20-30 hours per week also receive paid holidays on a pro rata basis.

Here are some fantastic perks of working with us:

• Student Loan Forgiveness: Alternatives is a PSLF-approved employer, so you can get your student loans forgiven by working for a non-profit.
• Scholarship Program: After one year of service, you can take advantage of our scholarship program to complete your degree, get specialized training, or earn a certification.
• Birthday Lunch: Celebrate your birthday with a $15.00 lunch allowance! It's a great chance to enjoy a meal with coworkers and meet other team members you might not see regularly.
• Career Growth: We love to promote from within! Many of our team members have grown into new roles, and we have impressive longevity in our staff. Our CEO has been with us for over 40 years, and many others have been here for 10+ years.