Patient Services Lead: PT/OT

Job Summary

Working lead responsible for all PSR duties while also overseeing a team of PSRs. Role is responsible for identifying and establishing best practices to increase efficiency and overall patient satisfaction. Role will also involve leading a team, including hiring, performance management, and learning and development.

Duties and Responsibilities

• Perform all duties listed on the Patient Service Representative Job Description.
• Manage team of direct reports.
• Work with HR and leadership to interview, select, train, evaluate, and provide performance feedback.
• Collaborate with other leads to develop training opportunities; deliver training.
• Review direct report activities to ensure efficient patient flow and satisfaction.
• Regularly audit patient charts to evaluate and determine the level of care provided meets compliance requirements.
• Relays all pertinent information to staff and assures that communications are effectively transmitted and received; interprets and explains practice policies, procedures, objectives, operations, and service organizations.
• Handles other tasks as needed.

Requirements and Qualifications

• Associates degree preferred; HS diploma or GED required.
• 4+ years medical office experience; patient registration experience desired.
• Experience leading a team and/or processes.
• EMR experience required; MEDENT preferred.

Physical Demands

• Position requires manual and finger dexterity and hand-eye coordination.
• Involves standing, sitting, and walking.
• Team member will occasionally be asked to lift and carry items weighing up to 20 pounds; normal visual acuity and hearing are required.