Parking Supervisor Non Exempt - Fast Park

This position requires you to work weekends and evenings

Job Purpose:
- To oversee the daily operations of a Fast Park parking facility, ensuring smooth and efficient customer service, managing staff, and maintaining a secure and organized environment. This role focuses on providing excellent customer experiences while adhering to company policies and procedures.

Key Responsibilities:
- Greet customers and assist them with parking procedures, including providing directions, answering questions, and resolving any issues.
- Manage the flow of traffic within the parking facility, ensuring efficient use of space and minimizing congestion.
- Supervise and direct parking attendants, providing guidance, training, and performance feedback.
- Monitor and maintain the security of the parking facility, reporting any suspicious activity or safety concerns.
- Enforce parking regulations and company policies, issuing citations or warnings as needed.
- Handle cash and credit card transactions, ensuring accurate accounting and reconciliation of funds.
- Maintain cleanliness and organization of the parking facility, including sweeping, emptying trash receptacles, and reporting any maintenance needs.
- Assist with shuttle operations, ensuring timely and efficient transportation of customers to and from the airport or other designated locations.
- Provide exceptional customer service, addressing complaints and resolving issues in a professional and courteous manner.
- Communicate effectively with other staff members, management, and customers.
- Complete daily reports and other administrative tasks as required.
- Adhere to all company safety policies and procedures, promoting a safe working environment for all employees and customers.
- Perform other duties as assigned by management.

Employee Benefits: 
-    Medical (PPO or HDHP)
-    Dental
-    Vision
-    HSA (Health Savings Account)
-    Basic Life / AD&D 
-    Supplemental Life / AD&D 
-    Disability Insurance
-    EAP (Employee Assistance Program)
-    401(k) Retirement Savings Plan 
-    Paid Time Off (“PTO”) 
-    Holiday Pay
 

Required Education:
- High School Diploma or equivalent

Required Experience:
- Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.
- Experience handling cash and credit card transactions.
- Experience with basic computer operations, including data entry and report generation.

Required Skills and Abilities:
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.
- Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.
- Ability to work independently and as part of a team.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Ability to stand for extended periods and work outdoors in various weather conditions.
- Ability to follow established procedures and guidelines.
- Ability to maintain a professional appearance and demeanor at all times.
- Basic math skills.
- Ability to operate parking-related equipment (e.g., ticket dispensers, gates).
- Ability to read and interpret maps and directions.
- Ability to maintain accurate records.
- Ability to work flexible hours, including weekends and holidays.
- Valid driver's license and clean driving record (may be required depending on specific job duties).
- Ability to understand and follow safety regulations.