Temporary IT Support Analyst

Position Overview:

The Temporary IT Support Analyst is a temporary position covering a leave for 2 months. The position will require travel to the five boroughs. 

Job duties include, but are not limited to the following:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Onboard users and train them on how to properly access desktop applications, software and programs.
• Respond to email via ticket system from users seeking help.
• Ask questions to determine nature of problem.
• Walk users through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with users to ensure issue has been resolved.
• Gain feedback from users about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Other duties as assigned.

• 5 years of experience in a PC/local area network support environment.
• Associate degree in related field, or combination of education and experience required.  Bachelor’s preferred
• Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices.
• Strong working knowledge of Windows 10/11, Microsoft Office 365 suite, specifically Outlook, Word, Excel, SharePoint, OneDrive, Teams,
• Ability to diagnose and resolve onsite and remote PC related computing problems.
• Strong written and verbal communication, and demonstrated ability to work with executives
• Able to prioritize work, with strong follow up skills
• Ability work in a collaborative environment with short deadlines
• Must have a reliable transportation to and from work as some travel is required

$25.00 - $30.00 Hourly

Who we are:

Douglaston Development, Levine Builders, and Clinton Management are a dynamic privately held group of companies with a unique owner-builder-manager advantage, known collectively as The Douglaston Companies.

The Douglaston Companies started with the founding of Levine Builders in 1979 with just two people. Standing by our core values of integrity and ethics for the past four decades the firm has grown to 200 employees. By providing general contracting and construction management services, Levine Builders has built, renovated and rehabilitated thousands of residential units and millions of square feet of commercial, hotel, office buildings, retail centers, religious, educational, and healthcare facilities.

With the later establishment of Douglaston Development as the driving engine of the organization, the two companies worked in unison to leverage each others expertise to develop and build most complex projects while also growing and thriving in challenging markets.

In 2002, Clinton Management was founded to manage the expanding portfolio of developments created by Douglaston Development and constructed by Levine Builders. Clinton Management oversees a broad portfolio of moderate-income housing, luxury apartments, commercial, and retail properties.

Each affiliate company works together to cohesively acquire property, develop it to its full potential, and manage it efficiently, assuring that each investment achieves and maintains maximum value and profitability while strengthening the community in which the assets are located.