SUMMARY: Primarily responsible for providing technical support to our external customer in the field by email, phone or in person.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides timely, accurate and in-depth product knowledge to customers.
- Communicates with dealer service personnel supporting equipment repairs by troubleshooting equipment problems in the field.
- Communicates with Dealer Parts Department and Weiler Parts Coordinator to ensure timely delivery of repair parts.
- Documents field problems by recording service calls and details of field failures.
- Provides documented feedback of field issues to various departments.
- Processes warranty claims.
- Develop and implement dealership service personnel training program.
- Travel 5%-20%, as required.
- Works in a safe manner at all times, following all safety guidelines.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to sit, stand, walk, reach with and use hands and fingers, talk and hear. The employee is occasionally required to stoop, kneel, crouch, climb and balance. The employee occasionally may be required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environment is typical for office administrative work; the employee is not substantially exposed to adverse environmental conditions. However, while performing a portion of the duties of this job, the employee may be exposed to loud noises, moving mechanical parts and fumes or airborne particles. Certain areas require the use of personal protective equipment, such as safety glasses.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
