Job Overview
We are seeking a dedicated and vigilant Security Officer to join our team. The ideal candidate will be responsible for maintaining a safe and secure environment for our clients, employees, and guests. This role requires a proactive approach to security, ensuring that all safety protocols are followed and any potential threats are addressed promptly. The Security Officer will play a crucial role in loss prevention and conflict management while utilizing surveillance equipment to monitor premises.
ESSENTIAL FUNCITONS:
- Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Required verbal communication using two way radio, bending, stooping and kneeling as in performing CPR.
- Maintain order in the hotel, dealing with the welfare of guests. Assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
- Answer radio calls and safety and emergency calls and respond in a timely manner based on priority.
- Observe by physical presence any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
- Use a clear, concise speaking voice, listen and empathy, provide accurate information and document legibly all appropriate incident information.
- Memorize and monitor life/safety systems installed at property including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers.
- Distribute express check outs to guest rooms and retrieve room service menus from guest rooms while patrolling hallways, as requested.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
- Previous experience in security, law enforcement, or military service is preferred but not required.
- Familiarity with first aid procedures, CPR certification, and conflict management techniques is highly desirable.
- Knowledge of surveillance systems (CCTV) and loss prevention strategies will be considered an asset.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Thorough knowledge of the layout of the building, function rooms and some knowledge of the city and surrounding areas.
- Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
- Strong observational skills with the ability to remain calm under pressure while making quick decisions. Join our team as a Security Officer where your skills will contribute significantly to the safety and security of our environment!
