Account Supervisor

Open position in all Coegi office locations including Kansas City, MO, Columbia, MO, St. Louis MO, and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

We are seeking an experienced individual to join our team as an Account Supervisor for the Client Engagement Department. In this role, you should be a strategic thinker, excellent communicator and effective leader who can supervise multiple programs and collaborate closely with cross-functional teams, guiding projects from inception to completion, and ensuring the highest quality of service delivery.

Account Supervisors serve as the primary point of contact and key decision-makers for both the client and internal teams. As such, you should have a solid understanding of the client’s business & goals, providing clarity on campaign objectives, identifying challenges and guiding the creation of strategies and metrics for success. This person must ensure that relevant information such as risks and dependencies are communicated across internal departments and to the client as necessary.

The ideal candidate will have experience leading and/or supporting a portfolio of client accounts in an agency setting. Familiarity with digital media is required; supervisory experience is preferred.

Essential Duties and Responsibilities. (Other duties may be assigned)

• Serve as the primary point of contact for clients, establishing and nurturing strong relationships.
• Understand client objectives, needs, and requirements, and provide strategic guidance to meet their goals.
• Conduct regular client meetings to review campaign performance, present insights, and recommend optimization strategies.
• Support internal team by performing fundamental tasks such as industry and competitive research, development of playbooks, and supporting materials
• Lead a team of AMs/SAMs, providing guidance, mentorship, and support.
• Work closely with PMs and Account Directors to oversee project timelines and keep a pulse on budget and resource allocation/needs to ensure delivery of high-quality work within predetermined deadlines.
• Develop and execute strategic media plans and strategies to maximize revenue growth and client satisfaction.
• Identify, and pursue opportunities to expand existing accounts and develop new business.
• Self-starter who takes personal responsibility for education in relevant digital marketing channels & tactics (e.g. display advertising, social media, content marketing, SEM, influencer, etc)
• Collaborate with internal teams and agency partners to develop effective and innovative digital marketing campaigns.
• Provide strategic input during the campaign planning process and monitor campaign performance to ensure objectives are met.
• Work with the media operations team to analyze campaign metrics and performance data, identify trends, and make data-driven recommendations for optimization.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 4 years of experience in account management, preferably in a digital agency environment.
• Strong knowledge of digital media trends, platforms, and tools.
• Excellent verbal and written communication skills.
• Proven leadership abilities, with experience in managing a team.
• Exceptional client-facing and relationship-building skills.
• Ability to work in a fast-paced environment, handle multiple projects simultaneously, and meet deadlines.
• Proficiency in data analytics tools and reporting platforms.
• Comfortable managing a high volume of deliverables in various stages and prioritizing accordingly
• Proficiency in MS Office or Google Workspace (Gmail, Sheets, Slides). Previous experience with PMRT software and digital marketing platforms is a plus.

Education

• Bachelor's degree in marketing, advertising, communications, or a related field.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 3% match
• Work/life benefits, including mental health and wellbeing support
• Robust Paid Time Off program, increasing with years of employment
• Paid holidays, including agency closing Christmas Eve-New Years Day
• Maternity, Paternity, and Adoption Paid Time Off, plus Voluntary Paid Leave Bank