Job Title: Senior Manager, Custodial Services
Employment Status: Exempt
Department: Property Management
Reports To: SVP, Property Management
Schedule: Monday 7:00am-3:00pm, Tuesday-Friday 10:00am-6:00pm
Summary
The Brooklyn Navy Yard Development Corporation (BNYDC) is the not-for-profit corporation that serves as the real estate developer and property manager of the Yard on behalf of its owner, The City of New York (the “City”). BNYDC constantly strives to provide an environment in which businesses and careers can take root and grow.
The Senior Manager of Custodial Services is responsible for the upkeep of the Yard’s campus and buildings. They will oversee the custodial team and manage two supervisors.
Areas of Responsibility
- Lead the Custodial Services team, managing two Supervisors and their laborer staff
- Oversee janitorial operations for all common areas, restrooms, stairwells, etc., and outdoor maintenance such as landscaping
- Create staffing plans to satisfy the scope of work while staying within budget
- Manage the overall aesthetics of the buildings, exterior grounds, and perimeter streets
- Execute a quality control program to inspect for cleanliness and sanitation
- Manage inventory for materials and equipment, ensure proper maintenance of equipment
- Develop and maintain asset management plans and training
- Continue to improve upon training for staff and provide ongoing education as needed
- Support tenants by understanding their needs, investigating, and resolving complaints
- Contract with outside vendors, ensuring work is completed to specification
- Coordinate necessary support for Yard-wide special events (upwards of 250 per year), executing event set-up and break-down
- Prepare reports by collecting, analyzing, and summarizing data and trends
- Interview, hire, onboard, and provide routine performance evaluations for staff
- Keep abreast of new technologies, developments, and protocols for janitorial systems
- Monitor weather and manage necessary operations including, but not limited to:
- Pre-storm treatments & salting
- Snow/slush plowing & removal
- Post storm maintenance / recovery
- Heavy rain / flooding
- Perform other job-related duties as assigned
The above duties and responsibilities are not intended to limit specific duties and responsibilities of this position. It is not intended to limit in any way the authority of supervisors to assign, direct and control the work of employees under their supervision.
Required Skills and Abilities
- Expertise in building maintenance including (but not limited to) equipment operation, restroom sanitation, office cleaning, hard floor & carpet care, chemical usage, etc.
- Familiarity with Auto CAD and the ability to read blueprints & floor plans
- Familiarity of Safety Data Sheets (SDS) and safety protocols
- Strong project management, planning, and organizational skills
- Strong leadership and interpersonal skills
- Ability to develop and meet budget goals
- Ability to develop and meet quality control goals
- Excellent oral and written communication skills
- Ability to establish and maintain relationships with tenants, contractors, staff, etc.
- Experience with Yardi Facilities Management preferred
- Proficiency in Microsoft Office
