Tower39 Bar/Lounge Supervisor

Essential Functions and Responsibilities of the job include but are not limited to:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Ability to supervise, communicate and interact with subordinate staff, including but not limited to assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Knowledge of hotel food and beverage operations.
• Knowledge of food and alcoholic beverages.
• Experience: Minimum two years food and beverage service background required.
• Preferably bartender and wine service experience.
• Assists in all cash handling functions including POS system, registers and daily reports.
• Assures Restaurant achieves the highest standards in areas of cleanliness, preparation and service.
• Keeps supplies ready by inventorying in serving area and replenishing them.
• Maintains safe, secure and healthy work environment.
• Promotes team spirit and works together to achieve team goals.
• Inspires others with enthusiasm and positive energy.
• Excellent track record of adhering to scheduling attendance requirements.
• Schedules parties and takes reservations, making every attempt to WOW! Every Guest.
• Overseeing events, large parties, private dining and IRD.
• Completing table side visits ensuring complete guest satisfaction.
• Opening/Closing restaurant sending daily shift report to Management.
• Deliver DKN’s "Home Away From Home" experience.
• Perform other duties as assigned, requested or deemed necessary by management.

*Management retains the discretion to add or change the duties of the position at any time. *

Supervisory Responsibility:
Lead, train, and motivate the front-of-house team to ensure optimal performance and guest satisfaction.

Address customer inquiries and resolve any issues promptly, ensuring a positive guest experience.

Act as a role model for the team, showcasing excellent work ethic, a guest-first mentality, and consistent adherence to brand and service standards.

Ensure all front-of-house operations run smoothly, from guest arrival to departure.
Coordinate with other departments as needed to ensure a seamless guest experience.
Maintain a clean, safe, and comfortable environment for both guests and team members.
 

Independent Judgment Used:
Often within the guidelines established by management and to the extent of operating within the Company policies and procedures.

Working Conditions/Environment:

Entire interior and exterior of entire property.

Minimum of 2 years of experience as an Restaurant Supervisor in a hotel, hospital, or building, including two years in a supervisory capacity
 

Knowledge/Education/Experience:

Minimum of two (2) years hotel experience as Restaurant Supervisor or progressive Restaurant responsibility. Restaurant operations and procedures. Strong English skills, both oral and written.
 

Skills/Abilities/Other Requirements:
English speaking. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills.

Physical Requirements:
Standing for long periods of time. Frequently walking indoors, outdoors, up and down stairs, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 50 lbs.

Additional Comments:

• Must be aware of the importance of safety and security.
• Endeavor to be conscious of safety and security at all times.
• Living the DKN Values’ behaviors
• Friendly and courteous to guests and fellow team members at all times.