Systems Administrator

Shift Hours:

Must be Flexible 

The Systems Administrator is responsible for providing support of Shell FCU Systems and Network while following best practices and adhering to regulatory requirements.   This includes planning, developing, installing, configuring, securing, maintaining, supporting, and optimizing all server hardware, software, and communication links. This position also analyzes and resolves end-user hardware and software computer problems in a timely and accurate fashion and provides end-user training where required.

Essential Job Duties and Responsibilities                                                                            

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to attend annual training sessions as instructed or scheduled.
• Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy, and standards of performance.
• Manage and ensure proper daily operations of systems that can include backup, security, virtualization, email, database, file sharing or other software to maintain maximum uptime.
• Deploy, manage, and maintain company servers and services (Cloud and on-premise), including M365.
• Maintain, troubleshoot, and manage company LANs, WANs, VPNs, Wireless LANs, VLANs, and Virtualization, which can include servers, routers, switches, UPSs, cabling, and other networking hardware within a Windows-based network.
• Manage Disaster Recovery and Business Continuity practices by ensuring daily backups and functional working restores of servers and networking equipment that can be affected by security breaches, virus attacks, equipment failure or other unwarranted events.
• Plan and implement any improvement, modification, or replacement of server infrastructure components that will be scalable and provide maximum speed, accuracy, recoverability, and uptime.
• Work with vendors or internal staff during system installations, upgrades, or performance issues.
• Oversee new and existing hardware and software installations along with upgrades relating to back office or front office network or equipment.
• Accurately document instances of software or hardware swaps, failure, repair, installation, removal, discarding or other work requests.
• Keep track of internal, external IP addressing, and security credentials of servers, via documentation or configuration backups.
• Monitor System performance and troubleshoot problem areas as needed to identify and remedy performance bottlenecks while ensuring network connectivity of all servers, workstations, end user PCs, and other network appliances.
• Perform on-site analysis, diagnosis, and resolution of complex network problems.
• Work with phone vendors to maintain systems, recoverability, warranties, and upgrades.
• Recommend and implement corrective solutions as well as participate in managing all network security items or issues.
• Provide high level support to all end users to quickly mitigate or resolve any PC, server, network, or technical issue.
• Assess network threats such as computer viruses, perform vulnerability assessment in support of penetration analysis, operate host and network intrusion/prevention programs, administer access/ monitoring to critical systems, review critical system logs, identify, and document unique local threats/vulnerabilities and recommend remedial action.
• Participate in business continuity/disaster recovery planning and Change management /Change configuration processes and reviews.
• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Skills

Experience:

• More than three years of experience working with Windows and other networking environments including system development, information security, Server, and Desktop support.
• Proven experience and success with enterprise-level LAN, WAN, WLAN and Virtualization environments
• Proven ability to work with routers, switches, access points, and VPN.
• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Excellent technical knowledge of current network hardware, protocols, and Internet standards.
• Windows Server installations, deployments, and configuration.
• Windows Active Directory, Group Policy, DNS, DHCP
• Microsoft Exchange email systems.
• SQL Server database servers.
• Strong knowledge of VMware Virtualization Environment.
• Knowledge of storage environments.
• Knowledge of VLANs, Trunking, Subnetting, and various Networking hardware and software
• Backup Solutions - (Rubrik, System Imaging, Snapshots).
• Familiarity with key aspects of Disaster Recovery and Business Continuity.
• Microsoft Office and similar tools.
• Windows, and iOS client support.
• Phone/Voice system experience preferred.
• Data cabling (running, patching, terminating) experience.
• Windows client installs, deployments, configuring and cloning. (Including KACE, WSUS, Scripting Tools)
• Firewall and Cisco Switches networking familiarity.
• Perimeter Protection (SecureWorks, NextGen Firewalls, Forcepoint).
• Ability to work well in a fast-paced ever changing-environment.
• Strong troubleshooting skills.

Education / Training:

• College Degree or 4+years’ experience in Windows Server or other applicable network environment.
• Windows MTA, Certification preferred.
• Network+, CCNA or VCP or similar preferred.
• Good knowledge/experience working with following products a plus:
  • Windows Servers, Antivirus Protection, DLP/IDS/IPS, Windows Active Directory Infrastructure, VMware     

Job Requirements:

• Knowledge of credit union products and services.
• Welcoming and helpful demeanor.
• Must be able to communicate information technology and security procedures and requirements to users and key Management.
• Must possess functional knowledge regarding regulatory issues pertaining to security in a financial institution.
• Must have strong analytical and problem-solving skills with the ability to clearly present and communicate technical and management concepts.
• Must possess professional verbal communication skills.
• Position requires participation in on-call rotations as needed or assigned.
• Position will at times require participation in after-hours or weekend work.
• Must be prepared to participate in Disaster Recovery, Business Continuity, or Incident Response scenarios.
• Ability to multitask in a fast-paced environment.
• Ability to handle workloads during emergencies or stressful time sensitive situations.
• Ability to work in an open-concept workspace/environment.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 50pounds.

Working Conditions

Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This organization uses E-Verify® in its hiring practices to achieve a lawful workforce.