Senior Systems Administrator

Shift Hours:

Must be Flexible

The Senior Systems Administrator is responsible for providing support of SFCU Network and Systems by following best practices and regulatory requirements.   This includes planning, developing, installing, configuring, securing, maintaining, supporting, and optimizing all server hardware, software, and communication links. This position also analyzes and resolves end user hardware and software computer problems in a timely and accurate fashion and provides end user training where required.

Essential Job Duties and Responsibilities                                                                            

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to attend annual training sessions as instructed or scheduled.
• Perform job duties and responsibilities in compliance to SFCU policies, procedures, philosophy, and standards of performance.
• Design, deploy, maintain, troubleshoot, and manage company LANs, WANs, VPNs, Wireless LANs, VLANs, and Virtualization, which can include servers, routers, hubs, switches, UPSs, firewalls, cabling, and other networking hardware within a Windows based network.
• Manage and ensure proper daily operations of Windows systems that can include backup, security, virtualization, email, database, file sharing or other software to maintain maximum uptime.
• Manage and ensure proper daily operations of Cisco networking components that can include, VPNs, IDS/IPS, firewalls, switches, hubs, or similar software to maintain maximum uptime.
• Manage Disaster Recovery and Business Continuity practices by ensuring daily backups and functional working restores of server and networking equipment that can be affected by security breaches, virus attacks, equipment failure or other unwarranted events.
• Plan and implement any improvement, modification, or replacement of network infrastructure components that will be scalable and provide maximum speed, accuracy, recoverability, and uptime.
• Work with vendors or internal staff during installations, upgrades, or hardware performance issues.
• Oversee new and existing hardware and software installations along with upgrades relating to back office or front office network or telephony equipment.
• Accurately document instances of software or hardware swaps, failure, repair, installation, removal, discarding or other work requests.
• Keep track of internal, external IP addressing, and security credentials of servers, switches, VPNs and firewalls, via documentation or configuration backups.
• Monitor network performance and troubleshoot problem areas as needed to identify and remedy network performance bottlenecks while ensuring network connectivity of all servers, workstations, telephony equipment, end user PCs, and other network appliances.
• Perform on-site analysis, diagnosis, and resolution of complex network problems.
• Recommend and implement corrective solutions as well as participate in managing all network security items or issues.
• Provide high level support to all end users as well as junior staff, to quickly mitigate or resolve any PC, network, or technical issue.
• Assist IT team in identifying current security and compliance requirements and recommend security solutions or actions.
• Assess network threats such as computer viruses, perform vulnerability assessment in support of penetration analysis, operate host and network intrusion/prevention programs, administer access/ monitoring to critical systems, review critical system logs, identify, and document unique local threats/vulnerabilities and recommend remedial action.
• Ability to interface with key management to discuss and assess data and information technology security and compliance with IT policies, standards, and procedures.
• Install, design, configure and maintain security applications that protect against malware, encrypt information, and ward off hackers.
• Prepare for and provide rapid response to security threats such as virus, worms, or other malicious attacks.
• Serve as mentor and escalation point for Tier I Systems Administrators.
• Responsibilities include monitoring the network for intrusions utilizing intrusion detection systems and event logs from firewalls, routers, switches, operating systems, etc.
• Participate in business continuity/disaster recovery planning and Change management /Change configuration processes and reviews.
• Communication of the company's security stance, including compliance issues, risks, and incidents to employees. 
• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Skills

Experience:

• More than five years of experience working with a Windows Network Environment including system development, information security, PC support.
• Proven experience and success with enterprise-level LAN, WAN, WLAN and Virtualization engineering, design, and implementation.
• Proven ability to work with routers, hubs, switches, and access points, and VPN or firewalls.
• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Excellent technical knowledge of current network hardware, protocols, and Internet standards.
• Strong knowledge of network management and analysis tools.
• Window Server installs, deployments, and configuring.
• Windows Active Directory 2008 / GPO / DNS / DHCP.
• Exchange 2007 and up.
• SQL Server 2005 and up.
• Virtualization with VMware.
• Backup Solutions - (EMC Networker, Computer Associates, Symantec).
• Familiar with key aspects of Disaster Recovery and Business Continuity.
• Office 2007 and up.
• Windows XP/7 client support.
• Windows client installs, deployments, configuring and cloning.
• Firewall ASA and Cisco Switches networking familiarity.
• Perimeter Protection (Symantec, Computer Associates, TrendMicro).
• Windows / Cisco Network Security items.
• Ability to work well in a fast paced ever changing environment.
• Strong troubleshooting skills.

Education / Training:

• Bachelor's Degree or more than eight years of experience in Windows.
• Windows / Cisco Certifications a plus.
• MCSE and CCNA Certification a plus.
• Good knowledge/experience working with following products a plus:

• Open Solutions TCCUS, Cisco PIX/ASA, Cisco Routers/Switches, Websense, Symantec Endpoint protection, IDS/IPS, Cisco CSA, Windows Active Directory Infrastructure, VMware

Job Requirements:

• Knowledge of credit union products and services.
• Welcoming and helpful demeanor.
• Must be able to communicate information technology and security procedures and requirements to users and key Management.
• Must possess functional knowledge regarding regulatory issues pertaining to security in a financial institution. 
• Must have strong analytical and problem-solving skills with the ability to clearly present and communicate technical and management concepts.
• Advanced Computer Skills.
• Must possess professional verbal communication skills.
• Position requires participation in on-call rotations as needed or assigned.
• Position will at times require participation in after-hours or weekend work.
• Must be prepared to participate in Disaster Recovery, Business Continuity, or Incident Response scenarios.
• Ability to multitask in a fast-paced environment.
• Ability to handle workloads during emergencies or stressful time-sensitive situations.
• Ability to work in an open-concept workspace/environment.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 15 pounds.

Working Conditions

Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This organization uses E-Verify® in its hiring practices to achieve a lawful workforce.