Receptionist

Job description

Aliya Health Group is a nationwide network of addiction treatment centers known for diverse, evidence-based programs for substance use disorders and co-occurring mental health disorders. With a highly personalized clinical approach to treatment and a full continuum of care, we provide clients with the tools needed to build a life in recovery that’s enjoyable, fulfilling, and hopeful. Our nationally accredited treatment centers include Vogue Recovery Center, Footprints to Recovery, Royal Life Centers, and South Coast Behavioral Health.

Position: Front Desk Receptionist | Footprints to Recovery Elgin, IL |

Part-Time Thursday-Sunday 8:30am - 5pm |

The Receptionist serves as the first point of contact for patients entering treatment at our facility, providing a welcoming and professional presence. This role also acts as a liaison between patients, families, referral sources, friends, and community resources, ensuring smooth communication and support throughout the patient’s treatment journey.

Responsibilities:

• Professionally answer and direct phone calls, ensuring clear and courteous communication.
• Greet and assist visitors in a warm and professional manner, providing information and addressing inquiries as needed.
• Redirect patients and visitors appropriately to support the efficiency and well-being of facility operations.
• Maintain a clean, organized, and welcoming reception area and shared spaces at all times.
• Operate and manage standard office equipment, including fax machines, copiers, and computers.
• Accurately maintain visitor logs in accordance with company protocols.
• Receive, sort, and distribute incoming mail and deliveries efficiently.
• Monitor office supplies, ensuring timely replenishment to support daily operations.
• Scan and upload documents into the Electronic Health Record (EHR) system with accuracy and confidentiality.
• Adhere to and uphold strict confidentiality standards, ensuring compliance with HIPAA regulations.
• Perform additional administrative duties as assigned to support the organization's operations.

Skills and Qualifications:

• High school diploma or General Education Degree (GED) required
• 2-3 years of experience in an office or healthcare environment preferred
• Proficiency in Microsoft Office Suite, including the ability to create and maintain spreadsheets
• Experience navigating Electronic Health Records (EHR) and managing patient charts.
• Minimum typing speed of 35 words per minute
• Strong verbal and written communication skills in English are required. Proficiency in additional languages is a plus
• Demonstrated ability to remain professional, composed, and effective in fast-paced or high-pressure situations
• Strong multitasking skills with the ability to prioritize tasks independently
• Excellent interpersonal skills with a customer-service-oriented approach
• Dependable, punctual, and committed to maintaining a strong attendance record

Job Type: Full-time

Pay: $20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Morning shift

Experience:

• office: 2 years (Preferred)

Ability to Commute:

• Elgin, IL 60123 (Required)

Work Location: In person