Kirkpatrick Bank hires individuals who are committed to building long lasting relationships by delivering high quality customer service to all of our customers and within our communities. In return Kirkpatrick strives to offer a competitive and comprehensive benefit package.
Shift hours: Monday - Friday 8:00am to 5:00pm
Kirkpatrick Bank offers the following benefits (subject to eligibility requirement):
- Company subsidized health and dental insurance for employees and dependents
- Health and Dependent care flexible spending accounts, HSA account
- Company provided life insurance and long term disability
- Generous 401 (K) Match
- Paid Sick and Vacation
- Wellness Plan
- Employee Banking products and services provided
Position Summary: This position is responsible for a variety of tasks related to managing daily and monthly reports, reviewing financial transactions, handling exceptions, and providing back-up support for the call center. This role requires a high level of accuracy, attention to detail, and a strong understanding of banking operations and compliance.
Supervisory Responsibilities: None
Essential Job Functions and Responsibilities:
- Wire Transfers Processing:
- Responsible for processing incoming and outgoing wire transfers.
- Possible backup for Wire Transfer Specialist.
- Exception Item Handling:
- Monitor and resolve exception items including Non-Sufficient Funds (NSF), stop payments, non-posted items, and check chargebacks.
- Investigate and resolve discrepancies related to exception items, ensuring compliance with internal policies and regulations.
- Mobile Deposit Processing:
- Oversee the processing and verification of mobile deposits submitted by customers.
- Check Adjustments:
- Manage the processing and resolution of check adjustments.
- Verify and document adjustments to customer accounts and ensure proper credits/debits are applied.
- Daily ACH Reports:
- Monitor and process ACH chargebacks, prenotes, NOC (Notice of Change entries), and DNE’s (Death Notice Entries).
- Ensure proper reconciliation of ACH transactions and timely resolution of discrepancies.
- International Collection Items:
- Manage international collection items, including the handling of foreign checks and ensuring proper processing and compliance with international banking regulations.
- Credit Verifications (VODs):
- Handle customer credit/account verification requests for deposit accounts.
- Ensure the accuracy of credit information provided to customers or third parties.
- Report Generation & Reconciliation:
- Generate and review daily, weekly, and monthly reports related to deposit operations.
- Reconcile discrepancies and ensure accurate financial records.
- Ensure compliance with internal controls and regulatory requirements in all reporting activities.
- Call Center Support (Backup):
- Serve as a backup for call center inquiries related to debit cards, online banking, bill pay, external transfer, Zelle and other deposit operation inquiries.
- Large Item Review and Fraud Prevention (2nd Review):
- Conduct a second review of large item checks, to identify any potential fraud or irregularities.
- Examine signatures, endorsements, check stock, and other details to ensure accuracy and authenticity.
- Debit Card Dispute Management (Backup):
- Review and manage debit card disputes by investigating cardholder claims by analyzing transaction history, reviewing case details, and working daily reports.
- Case Tracker Monitoring and Customer Communication (Backup):
- Proactively contact customers when potential fraud is detected on their debit cards, alerting them to suspicious activity and advising on steps to secure their accounts.
- Committed to Company Mission and Core Values
The above represents general responsibilities for the position. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
