Volunteer Services Coordinator

SUMMARY OF OVERALL PURPOSE

The Volunteer Services Coordinator is responsible for fulfilling 100% daily coverage with qualified and committed volunteers to successfully operate all Give Kids The World areas.

KEY ACCOUNTABILITIES

Scheduling

• Responsible for proactively scheduling all individual volunteers to ensure the Village is operational.
• Complete daily scheduling needs to resolve call-ins or no shows.
• Adjust schedules accordingly to meet operational needs based on volunteer availability.

Volunteer Relations

• Answer phones, welcome and assisting volunteers with check-in/check-out, answering questions, etc.
• Serve as liaison between GKTW staff and volunteers.
• Solve volunteer conflicts.
• Support the recruitment, recognition and retention of volunteers.
• Conduct volunteer group Welcome Orientations.

Administration

• Maintain accurate records of volunteer who are onsite.
• Complete daily shift report in an efficient and effective manner.
• Prepare volunteer tags.

All other duties as assigned

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT

• Ability to be sit for long periods of time.
• Ability to move/lift up to 50 lbs.
• Maintain a flexible schedule to include nights, weekends and/or holidays.
• Ability to work in all weather conditions.

SKILLS, COMPETENCIES, EDUCATION AND EXPERIENCE

• Proven experience to delivery exceptional customer service.
• Ability to speak and write English clearly & articulately with a positive, professional & pleasant manner.
• Demonstrated ability to maintain multiple priorities and ability to adapt quickly and easily to a changing environment.
• Ability to work with all types of individuals, including co-workers, volunteers, and leaders.
• Must be able to use creative problem solving skills and demonstrate decisiveness.
• Able to maintain confidential information.
• Proficient in Microsoft Office (Outlook, Word, Excel, Power Point.)
• Ability to operate a motorized vehicle, including battery-operated golf cart.
• Valid driver’s license and clean driving record.
• Must meet acceptable attendance and punctuality requirements, which are essential functions for the position.  
• High School Diploma.
• 1 year work related experience.
• Bachelor's Degree in related area, preferred.
• 1 year of previous volunteer services experience,  preferred.
• Guest Service experience, preferred.
• Experience with databases, preferred.
• Bilingual English/Spanish, preferred.