Benefits Specialist

POSITION SUMMARY:

Under the direction of the Program Manager of Care Coordination Services, and in accordance with contract requirements, guide clients, either directly or through referral, with enrollment/re-enrollment in ADAP, OA-HIPP, Covered California, Social Security, Medi-Cal, and General Relief, as well as with the process of accessing Public Benefits, including housing, and counsel them as to possible impacts of work activity on their benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide in-depth public benefits case management to clients seeking public benefits assistance, vocational and employment resources and opportunities.
• Complete a comprehensive benefits assessment and reassessment of each client enrolled in the program.
• Assist clients in developing an appropriate individual service plan addressing the individual needs of the client.
• Conduct follow-up activities necessary to assist clients in the implementation and modification of their individual service plans.
• Assist clients, either directly or through referral, with enrollment/re-enrollment in ADAP, OA-HIPP, Social Security, Medi-Cal, Covered California, General Relief and other appropriate public benefits.
• Maintain and update all client records and progress note all interactions via the client management systems.
• Answer and respond to incoming telephone calls and emails regarding Public Benefits and Work Services questions according to department policy.
• Develop and maintain client files to meet APLA, city, state, and federal program requirements.
• Collaborate with programs at APLA and other service organizations to facilitate the provision of services.
• Maintain an extensive awareness of client resources, both agency-wide and community based.
• Demonstrate proficient knowledge of public benefits programs and provide technical assistance to APLA Health staff as needed.
• Work with APLA Health’s Government Affairs Division when questions arise or advocacy needed regarding public benefits.
• Attend relevant trainings relating to benefits programs, and trainings required to meet contract requirements, as approved by the Program Manager.
• Prepare reports and client records as required to meet APLA, city, state, and federal program requirements.
• Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

BA Degree in Social Work, Psychology, Vocational Services, Human Resources, Education, or a related field required; a minimum of two years experience in a human services position providing one/one direct services.  Experience working in a high volume environment where attention to detail and timely completion of tasks are required.  Demonstrate professional behavior in which a client-centered focus is consistently employed. 

Knowledge of:

Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and spreadsheet data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; volunteer management and group facilitation skills.

Ability to:

Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS:

Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.

COVID-19 and Booster or Medical/ Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/veteran/transgender.