Patient Ambassador
Job Details
Entry
Long Beach Health Center - Long Beach, CA
Full Time
High School
Day
Admin - Clerical

POSITION SUMMARY:

Responsible for greeting all patients and guest who enter APLA Health & Wellness clinics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Ensure that patients/guests are greeted in a friendly, professional and courteous fashion
  • Assist patients with checking in at the kiosks; answer questions as needed
  • Provide assistance to patients who need help in completing registration packets
  • Assist patients with patient portal showing them how to sign up, send messages, have telehealth visits, etc
  • Learn and promote the agencies services, facilities, and programs and be able to direct patients/guests accordingly
  • Educate the patients on the 340B pharmacy network and its benefits to the patient and to APLA Health & Wellness
  • Manage the flow of patients/guests
  • Maintain a tidy waiting area at all times
  • Work as a contributing team member and act in a professional and respectful manner at all times
  • Comply with all standard operating policies and protocols of APLA Health & Wellness

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual English/Spanish preferred.

 

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records - eClinicalWorks preferred.

Ability to:

Must be extremely organized and detailed oriented. Must have excellent communications. Must be able to be courteous, be professional and customer service oriented.  Must also maintain a strict discipline in time management with a focus on quality.

 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

 

SPECIAL REQUIREMENTS:

Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.

 

Equal Opportunity Employer: minority/female/disability/veteran.

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