REGIONAL DIRECTOR OF REVENUE MANAGEMENT

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com/

Primary mission:

Responsible for implementing and optimizing Revenue Management policies, procedures and strategies within an assigned geographical area in order to maximize profitability for rooms and food & beverage through the implementation of effective pricing and distribution strategies. This will include, but will not be limited to, the communication of company revenue management standards through property visitation, remote auditing, training, and analysis of hotel revenue performance against established goals and forecasts.

Supervise and coordinate revenue management strategies for all hotels within their region and supply critical analysis on company-wide decisions affecting pricing, occupancy, revenue goals and commercial planning. The Regional Director, Revenue Management will need strong analytical skills and experience resolving day to day business challenges. This associate will conduct on-going assessments of competitive hotel chains and revenue management practices to understand demand and develop strategies.

SCOPE OF WORK + TEAM

• Reports to Corporate Director of Revenue Management / Regional VP of Operations
• Supports the revenue team and sales team

RESPONSIBILITIES

• Responsible for implementing and optimizing Revenue Management policies, procedures and strategies within an assigned geographical area in order to maximize profitability for rooms and food & beverage through the implementation of effective pricing and distribution strategies
• Create and develop pricing strategies to support attainment of goals
• Regular communication with, and solicitation of feedback from, General Managers, Hotel Managers and regional counterparts from other disciplines, Corporate and Ownership groups
• Provide Revenue Management support to assigned regional hotels
• Provide recommendations to all constituents in keeping with Revenue Management Standards, approved business processes, and company goals
• Develop documentation and webinar training content to educate hotels on Revenue Management Best Practices, system functionality, and brand and company initiatives
• Work closely with the Senior Director team and responsible RDRM’s to ensure a consistent message is delivered to all hotels
• Ensure hotel level forecasts reflect current business volumes and trends, anomalies or major variances are questioned and validated
• Manage and oversee strategy for all 3rd party distribution
• Analyze overall monthly regional performance and provide summary report with recommendations to improve long term strategies.
• Develop plans where needed to overcome deficiencies
• Provide guidance and feedback during the budgeting, forecasting and commercial planning process with hotels and markets within realm of responsibility
• Complete audits of hotels to ensure compliance with Revenue Management Standards
• Track compliance with standards or recommendations and follow-through to completion
• Effectively evaluate market demand by utilizing turndown, property diagnostics, CRS reports, market share, competitive pricing and STAR Data reports
• Proactively review and analyze rate and inventory management and strategy effectiveness
• Effectively use OLS systems and tools to determine, implement and monitor accurate selling strategies in all distribution channels
• Evaluate and make recommendations on strategies to improve group sales
• Any other reasonable requests made by OLS Management

NON-ESSENTIAL FUNCTIONS:

• Participate in sales blitzes and outside sales calls
• Perform special projects and other responsibilities as assigned. Participate in task force and corporate assignments, as needed Perform special projects and other responsibilities as assigned.

EXPERIENCE:

• A minimum of seven (7) years of experience in revenue management or analytical roles
• A minimum of five (5) years cross-functional experience in hotel management or related industry
• A minimum of four (4) years of managerial experience
• Experience in independent boutique properties
• Proficiency with standard Microsoft Office tools
• Proficiency with SynXis CRS, Opera Cloud PMS and various RMS platforms
• Exceptional verbal and written communication skills
• Ability to perform critical analysis
• Ability to travel on short notice and adaptable to schedule changes
• A minimum of ten (10) years of professional experience
• Strong Management and leadership skills
• Operates with a sense of urgency and discipline

IT Expertise:

• Advanced knowledge of computer software (including Microsoft Office, outlook) and or micros station.
• Adaptable experience with travel industry reservation systems
• Adaptable experience with hotel property management systems
• Strong experience in hospitality forecasting, pricing and inventory control
• Cross brand or product line experience

Education:

• BA/BS Bachelor's Degree or commensurate work experience

Subject Expertise:

• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to Supervisor.
• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
• Must be service oriented with excellent customer service and sales skills
• Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
• Must be energetic and outgoing
• Must possess excellent interpersonal and organizational skills
• Must be able to follow directions with attention to detail, speed and accuracy
• Must be a team player with the ability to work under minimal supervision
• Must be able to multi-task in a fast-paced work environment
• Must be able to understand and work with basic financial information and solve basic arithmetic problems
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for the entire shift.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (Local Property Time), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more, that includes:

Full Time Benefits

• Competitive Base Salary
• Vacation
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodation for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.