SEASONAL ROOM ATTENDANT

Position Overview: At Outbound Stowe, we don't just clean rooms—we craft experiences. As a Housekeeping Room Attendant, you'll play a vital role in creating unforgettable moments for our guests. You'll be more than a cleaner; your dedication to fostering human connections, comfortable experiences, and providing exceptional service will turn ordinary stays into extraordinary memories. 

Core Responsibilities: 

• Maintain cleanliness and organization of guest rooms, ensuring they meet Outbound Hotels' high standards of cleanliness and comfort. 

• Collaborate with other team members to ensure timely room turnover and guest satisfaction. 

• Uphold health and safety standards, including proper handling of cleaning products and adherence to cleanliness protocols. 

• Provide friendly and attentive service at all times. 

Beyond the Basics: As a Housekeeping Room Attendant at Outbound Stowe, you'll embody the spirit of our brand in every interaction. You'll connect with guests and enhance their experience. Your role extends beyond the confines of a guest room; you're an integral part of our larger community, helping to foster a sense of belonging to our guests. 

Who We're Looking For: Successful candidates for this role are authentic, approachable, and adventure-curious individuals who embody the values of Outbound Hotels. You're not just passionate about cleanliness; you're passionate about creating moments of magic for our guests. Your positive spirit and can-do attitude make you a valuable asset to our team. 

The Deeper Meaning: In this role, you have the power to make people feel at home, even when they're far from it. By providing a clean, comfortable space and genuine hospitality, you're not just servicing rooms; you're creating sanctuaries where guests can relax, recharge, and connect with nature and each other. Your attention to detail and commitment to service help guests feel valued, respected, and truly cared for. 

Operationalizing the Brand: As a Housekeeping Room Attendant, you'll be an ambassador for the Outbound Hotels experience. Your work reflects our brand's commitment to authenticity, adventure, and community. Every clean room is a testament to our dedication to providing unique, one-of-a-kind experiences that leave a lasting impression on our guests. 

Positive Spirit and Attitude: To thrive in this role, you'll need more than just cleaning skills—you'll need a positive spirit and an unwavering commitment to excellence. Your easygoing demeanor and sociable nature make you a natural fit for our team, and your enthusiasm for creating memorable experiences shines through in everything you do. With your charming personality and genuine warmth, you'll help guests feel right at home from the moment they arrive. 

Join us at Outbound Stowe, where every clean room is an opportunity to create magic and connect with guests in meaningful ways. If you're ready to embark on a journey of hospitality, adventure, and discovery, we'd love to welcome you to our team. 

ADDITIONAL RESPONSIBILITIES  

• Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects. 

• Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner. 

• Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner. 

• Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris. 

• Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner. 

• Clean bathroom counters, floors, showers/tub in the prescribed manner. 

• Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor. 

• Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor. 

• Respond in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management 

You may be assigned these:  

• Perform special projects and other responsibilities as assigned.  

• Participate in hotel committees, MOD program and task force assignments.  

Our expectations from you:  

• Abide by payroll policies, procedures, Meals and Rest Periods policy and OLS Rules of Conduct. 

• Show a working knowledge of all hotel safety and security procedures as required, maintaining a secure and safe environment for associates and guests. 

• Read and abide by all the regulations and rules of conduct stated in the OLS Associate Manual. 

QUALIFICATIONS 

This is what the job requires:  

Education: High school education. 

Experience: Experience required by position is from two to three full years of employment in a related position with this company or other organization(s). 

Skills & Abilities: 

• Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects. 

• Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner. 

• Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner. 

• Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris. 

• Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner. 

• Clean bathroom counters, floors, showers/tub in the prescribed manner. 

• Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor. 

• Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor. 

• Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management. 

Springboard Hospitality is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.  

Qualifications:

• Adapt to workload based on hotel occupancy.
• Multitask, organize and prioritize tasks on an hourly and daily basis.
• Work well with others in a team environment.
• Work well under time constraint- clear thinking and remaining calm.
• Perform job duties with attention to detail, speed and efficiency.
• Follow directions effectively.
• Work with minimal supervision.
• Maintain confidentiality of guest and hotel information.

EXPERIENCE:

• Prior Experience:
  • 1+ experience in hospitality preferred or equivalent establishment

• Education:
  • High School diploma or GED required
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.