Bell Attendant (Part-Time) - VOCO, The Shelby Myrtle Beach

Bell Attendant

At The Shelby, we don't just check people in and out—we craft unforgettable experiences. As a Bell Person, you'll play a key role in creating memorable moments for our guests by ensuring that all guests are given a very warm welcome and treated like family during their stay. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just a “Bell Person” you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections. 

ABOUT OUR COMPANY 

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. 

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. 

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com 

VOCO, an IHG Hotel 

VOCO, IHG’s fastest-ever global brand expansion, embodies its Latin roots with the meaning “to invite” and “call together,” reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale, while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches, combined with a relaxed, unstuffy atmosphere that promises memorable experiences. 

VOCO - The Shelby Myrtle Beach blends modern elegance with coastal charm, offering guests an unforgettable stay. Our boutique hotel promises personalized service, stunning accommodations, and a warm, inviting atmosphere. We’re not just a place to stay; we’re a destination that celebrates the unique spirit of Myrtle Beach. 

ABOUT THE ROLE 

In your role,  welcome and escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, parking/retrieving guests’ vehicles, as well as providing general information regarding the hotel and local attractions; maintain an even flow of guests’ luggage and belongings to and from guestrooms and providing storage of the luggage in a prompt and safe manner; provide personal service to guests for their business and concierge needs. 

SCOPE OF WORK + TEAM 

• Reports to Front Office Manager   

• Supports the Front Office Team and Guest Services     

RESPONSIBILITIES 

• Greet guests, offer assistance with all bell service needs for check-in/check-out, and  luggage storage. Know the complete hotel facilities and layout in order to escort guests to and from their rooms, explaining in the proper dialogue, all in-room amenities, emergency procedures and the general hotel facilities. Delivery of flowers, packages, gifts, amenities, messages and parcels as directed by the day's priorities. 

• Assist with the activities and fostering good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service. 

• Provide information and recommend area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction. 

• Polishing and monitoring all bell carts on a consistent basis and maintaining the work area in a clean and orderly manner.  

• Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience. 

• Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job. Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. 

• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. 

• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. 

• Hearing and visual ability to observe and detect signs of emergency situations. 

• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs. Sufficient manual dexterity in hands. 

• Ability to climb stairs and ladders at a rapid pace. 

• Ability to perform duties within extreme temperature ranges. 

• Hours Required: 

•  8-Hr Shift/Scheduled days and times may vary based on need 

Qualifications 

EXPERIENCE: 

Prior Experience: 

• 1+ years Previous Bell, Valet, Front Desk or Hotel experience. 

Subject Expertise: 

• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. 

• Report any unusual occurrences and/or request to Supervisor. 

• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. 

• Must be service oriented with excellent customer service and sales skills 

• Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language 

• Must be energetic and outgoing 

• Must possess excellent interpersonal and organizational skills 

• Must be able to follow directions with attention to detail, speed and accuracy 

• Must be a team player with the ability to work under minimal supervision 

• Must be able to multi-task in a fast-paced work environment 

• Must be able to understand and work with basic financial information and solve basic arithmetic problems 

• Flexible and long hours sometimes required. 

• Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

• Ability to stand for the entire shift. 

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 

• Must be able to multitask and prioritize departmental functions to meet deadlines. 

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. 

• Ability to accurately count cash. 

• Must be able to exercise confidentiality and discretion.  

OTHER EXPECTATIONS:  

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. 

• Demonstrate a working knowledge of all company safety and security procedures. 

• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. 

• Hours Required: Must primarily work during Springboard Hospitality business hours, while understanding that the hotel business functions 24/7. Weekends and holidays will be required. 

Benefits: 

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 32 hours/week or more that includes: 

Full Time Benefits 

• Competitive Base Salary 

• Vacation 

• Medical, Dental, Vision, Life, Pet Insurance 

• 401K 

• Costco Membership 

• Bereavement Leave 

• Management Contract Referral Program 

• Education Assistance 

Additional Per Position 

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels 

• Associate of the Month/Quarter & Company-wide Associate of the Year Programs 

• Associate Referral Bonus Program