About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com/
Primary mission:
You will clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
Houseperson – The Ozarker Lodge, Branson, MO
About Us:
The Ozarker Lodge is where modern lodge meets nostalgic Ozarks charm. Tucked in the heart of Branson, we blend rugged comfort with thoughtful design and warm hospitality. As a proud part of the Springboard Hospitality portfolio, we offer a distinct, experience-first atmosphere where guests reconnect with nature, each other, and themselves.
Our team lives the Ozarker spirit—hardworking, down-to-earth, and always ready to lend a hand. Whether we're prepping s’mores kits or keeping our lodge sparkling clean, everything we do centers around delivering meaningful guest experiences in a space that feels like home—just with a better view.
Position Overview: Houseperson
As a Houseperson at The Ozarker Lodge, you play a key supporting role in our housekeeping and guest experience teams. You help ensure public areas, guest room hallways, and back-of-house spaces are clean, well-stocked, and ready for our guests and staff. You’re an extra set of hands—and eyes—for our room attendants, helping keep operations flowing smoothly and guests feeling taken care of. You’ll also assist with special requests, food & beverage service during our fire pit experiences, and occasional setting up for group stays or events.
This is a great fit for someone who takes pride in being helpful, doesn’t mind staying active, and enjoys working in a beautiful outdoor-leaning environment with a close-knit team.
Key Responsibilities:
- Maintain cleanliness and appearance of guest corridors, stairwells, lobby restrooms, and other public areas throughout the day
- Collect used linens, trash, and recycling from housekeeping closets and guest areas and deliver to proper facilities
- Restock housekeeping closets and carts with linens, amenities, and supplies
- Respond to guest and team member requests promptly and in a friendly, courteous manner
- Deliver items to guest rooms as requested (e.g., rollaway beds, extra towels, cribs, etc.)
- Assist room attendants as needed, especially during high occupancy days
- Report maintenance issues, safety concerns, or guest complaints to the Housekeeping Manager
- Support delivery and service of food and beverage items during special experiences like our evening fire pit packages
- Complete Missouri SMART alcohol training and obtain a Missouri food handler permit (The Ozarker Lodge will provide assistance in obtaining these certifications)
- Occasionally help with setups for group bookings, events, or seasonal lodge experiences (like firepit prep or s’mores kits)
- Embrace and model a team-first attitude while upholding The Ozarker Lodge’s brand and service standards
Requirements:
- Able to lift, push, or pull up to 50 lbs and work on your feet for extended periods
- Comfortable working both indoors and outdoors in various weather conditions
- Positive, guest-first mindset with a strong attention to detail
- Able to communicate clearly and respectfully with team members and guests
- Willingness to complete Missouri SMART alcohol training and obtain a Missouri food handler permit (we'll help you with both)
- Availability to work weekends and holidays, based on business needs
Bonus Points If You:
- Have previous hotel, housekeeping, or food & beverage experience
- Enjoy working in a hospitality environment that blends rustic nature with modern touches
- Know how to make a room (or a fire pit gathering) feel “just right” for a guest
Join us at The Ozarker Lodge and be part of a team that cares deeply about what we do, how we treat each other, and the kind of experience we create together. Whether you're just starting your hospitality journey or looking to grow within a unique, branded hotel, we’d love to meet you.
SCOPE OF WORK + TEAM
- Reports to the Director of Housekeeping/Housekeeping Manager
- Supports housekeeping team
