About Lovesac 

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.  

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life. 

About our Culture 

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.  By prioritizing work-life balance and flexible schedules, we help people find great fulfillment in their careers and their lives.  

About the Role 

As a Lovesac Regional Director, you will lead, develop, and inspire a high performing team of District Managers to drive operational excellence, elevate customer experience, and deliver consistent sales growth across your region.  You will be responsible for executing company strategy, fostering talent development, and championing brand awareness in the market.  You will enhance district and store performance by ensuring a positive, consistent and remarkable brand experience for both our internal and external customers. 

This position is considered hybrid.  Candidates must fully reside in the United States at all times during employment and should have the ability to travel weekly to stores within their assigned territory, in-person meetings, site visits and annual company events. 

What You’ll Do 

Sales and Business Performance: 

• Develop and Lead Strategies to achieve Region goals and key performance indicators. 

• Conduct regular market visits with District Managers in stores to ensure exceptional customer experience standards are being met. 

• Focus on customer relationship management by leveraging weekly targeted quote reviews to provide further guidance to District Managers on in-store experiences, product demos, and follow-up outreach. 

• Proactively identifies opportunities, creates and executes plans with District Managers to improve their market’s performance. 

• Holds District Managers accountable to their team’s overall performance and standard KPI expectations leveraging company provided tools.  

• Partners and participates in market and site assessment process; contributes to developing revenue forecast, staffing projections and strategies to support new businesses. 

• Recommends product opportunities and/or product, packaging and service changes; surveys consumer needs and trends, tracking competitors. Stays up-to-date with job knowledge by participating in educational opportunities, leadership development conferences and maintaining personal networks. 

Team Leadership and Development: 

• Acts as key liaison between Field Leadership and HQ. 

• Recruits and hires high performing District Managers to meet sales, client satisfaction, operational, and financial goals.   

• Creates an inclusive and engaging onboarding experience for all new District Managers and teams, ensuring all associates are up to date on training.  

• Sets clear expectations, provides consistent coaching and conducts performance evaluations. 

• Build trust within market to foster a culture of accountability, motivation and continuous learning. 

• Conducts intentional meetings and training to align District Managers on business objectives. 

• Develops a bench of high performing leaders through development, talent and succession planning.  

• Supports our Lovesac Omni Channel Strategy of providing a high quality, best in class customer experience that includes servicing customers through various channels utilizing our selling processes.   

Customer Experience and Clientelling: 

• Leads the Region to deliver a consistent world-class customer experience, utilizing Lovesac’s proprietary selling process and customer feedback to provide a high level of salesmanship and service. 

• Identifies and makes customer-centric decisions on behalf of the company to solve issues and enhance the region’s performance and customer satisfaction metrics 

• Ensures appropriate representation of the Lovesac brand in each interaction. 

Operational Excellence: 

• Leads and ensures appropriate execution of launch initiatives including the execution of merchandising, marketing, training and product initiatives 

• Ensures adherence to inventory management, integrity and accuracy at all times; adheres to shipping, receiving and loss prevention procedures to reduce shrink and protect company assets. 

• Assists the Retail team and management with projects and tasks as needed. 

• Ensures all stores adhere to company policies, procedures and brand standards. 

• Executes all promotional campaigns, merchandising floorsets and in-store marketing and ensures they are set to company standards.  

• Ensures all staffing needs are met through effective scheduling for designated stores and temporary Lovesac events located within third-party environments. 

• Consistently follows company-wide internal processes to support brand consistency. Ensures store standards are supported, including merchandising, marketing, cleanliness, backroom organization, and safety following Company operating policies and procedures.  

• Consistently follows and ensure teams are following all company-wide internal policies.  

• Leads quarterly and annual performance and development reviews for Associates.  

• Acts with integrity and trust, modeling behavior that respects our Associates, peers, and customers following the core values of our company.  

• Perform any other reasonable duties for this role as requested by management.     

Who you Are: 

Our Lovesac Values:   

Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters  

Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric   

Our Lovesac Core Competencies:   

Builds Customer Centricity 

Drives Remark-able Results 

Collaborates Effectively 

Makes Good Decisions 

Demonstrates Self-Awareness        

Requirements 

• Bachelor’s Degree preferred. 

• 10+ years of leadership experience in multi-store retail operations, ideally in specialty, premium, or lifestyle retail. 

• Proven success leading large field teams in fast-paced, customer-obsessed environments. 

• Preferred background in clientelling, product demonstrations and customer relationship management. 

• Must have a valid driver’s license, a clean driving record free of major violations, access to a reliable vehicle for work-related travel along with current vehicle insurance.  

• Proven track record of exceeding sales targets and driving business growth. 

• Proficiency required in Microsoft Office: Word, Excel & PowerPoint.  

• Proficiency in CRM tools, sales reporting systems and retail operations software. 

• Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.  

• Must demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property.  

• Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.  

• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.  

• Must be able to travel up to 75% of each week using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings, vendor visits).  

Full Time Benefits* 

• Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools. 

• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program. 

• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays, Summer Flex Time. 

• Pet Insurance and generous Associate Discounts. 

*Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.  

Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.   

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.   

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: accommodations@lovesac.com.    

Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store https://www.lovesac.com/showroomlocator!   

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.