Overview
The Fiber Splicing Manager will manage the fiber splicing team and outside splicing contractors in the Indiana Region. This includes scheduling and training of fiber splicing personnel and the adoption, and use of the Surf splicing standards across all markets and builds. This position will also ensure quality of all work performed. This position will also perform field splicing responsibilities as needed.
Reports To: Regional Director of OSP Construction
Department: OSP Construction
Job Status: Exempt
Responsibilities:
Field Service Manager Responsibilities
- Determining which splicing assignments/task/jobs are necessary for the team to handle and assign those accordingly in the scheduling software
- Manage the troubleshooting and maintenance needed to resolve signal problems and teach other fiber splicing technicians and leads how to perform this work
- Oversee the scheduling and training of fiber splicers and splicing contractors
- Develop methods, guidelines and policies to facilitate efficient completion of work
- Ensure quality of work performed by fiber splicing team and contractors
- Resolve escalated issues
- Be available for on call rotation
- Basic computer skills
- Performing additional duties and tasks as required by the Company
Fiber Splicing Responsibilities:
- Determine what splicing assignments you need to handle personally
- Reading and interpreting engineering plans, vendor specifications for the installation and repair of optic and electronic equipment and interacting with the Engineering Group.
- Making necessary preparations required for splicing, rearranging and terminating cable conductors. Performing splicing operations in connection with the installation, rearrangement, and repair of facilities. This includes fiber cable, wire, terminals, loop carrier electronics and light guide facilities and various fiber optic applications which may be aloft, underground, or buried.
- Locating and clearing troubles in outside plant facilities (fiber)..
- Works aloft; climbs ladders and poles; enters tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks.
- May work outdoors in all weather conditions.
- Performing light digging operations as required.
- Operating and maintaining necessary trucks and equipment needed to perform work operations in a safe manner. Includes operating aerial lifts (buckets) and hydraulic lift ladders mounted on trucks.
- Testing, locating and repairing defects in fibers for fiber optic cables and digital carrier systems, using electrical and mechanical testing apparatus.
- Installing, repairing, inspecting and maintaining inside cables, wires and plug-in equipment to connect telecommunication systems and equipment, including dark fiber and fiber and/or equipment including but not limited to routers, video set-top boxes and PC related hardware.
- Promoting the sale of services and products which the company is permitted to provide.
- Contacting customers face-to-face to notify them of work being performed on their lines, and when service is restored. Also communicates Company policy and bills customers when appropriate.
- Reading and interpreting vendor specifications for optic and electronic equipment. Identifying and meeting individual customer requirements on provisioning and/or repair contacts.
- Identifying database discrepancies by performing proactive preventive maintenance and providing corrected information to appropriate individuals.
- Daily completion of all related administrative paperwork, time sheets, DOT log, etc.
- Basic computer skills
- Performing additional duties and tasks as required by the Company.
