Behavioral Health Manager

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

Job Title:  Behavioral Health Manager
Department:  Behavioral Health
Reports To:  Director of Behavioral Health
Work Type:  Hybrid (4 days/week on-site + 1 day/week remote)
Classification:  Full-Time, Exempt
Language Differential:  Eligible

SUMMARY

The Behavioral Health Manager provides clinical and administrative leadership to a team of Behavioral Health Clinicians and Community Health Navigators in a primary care setting. This role supports the implementation and performance of integrated behavioral health services that align with organizational goals and models of care. The manager fosters clinical excellence, staff development, and collaboration across departments to ensure quality patient care and operational efficiency.

Approximately 60% of this role focuses on administrative leadership and staff management; the remaining 40% is dedicated to direct patient care within the Primary Care Behavioral Health (PCBH) model.

Essential Job Duties

Leadership and Team Management

• Provide supervision, coaching, and support to Behavioral Health Clinicians (BHC) (associates and licensed BHCs) and Community Health Navigators (CHW/CHNs).
• Conduct performance evaluations, manage hiring and offboarding in coordination with HR, and support staff development.
• Collaborate with clinic leadership to ensure coverage, template management, and productivity targets are met.
• Monitor clinician engagement and team well-being; implement strategies to support staff retention and work-life balance.
• Oversee onboarding processes and ongoing training, in collaboration with the training department and team leads.
• Serve as liaison between Behavioral Health and other departments to maintain alignment with care delivery and strategic goals.

Program Oversight and Administrative Duties

• Lead key behavioral health initiatives including behavioral health transitions of care out of ED and hospitals, social drivers of health (SDOH) efforts, and integrated care innovations.
• Collaborate with Director on budgetary inputs, billing practices, and sustainable service models.
• Guide and support documentation and billing compliance across service lines.
• Participate in strategic planning and program development.
• Oversee psychology internship site in collaboration with training faculty.
• Supervision of pre-licensed associate level clinicians, licensed clinicians, and community health navigators.

Clinical Responsibilities (up to 16–20 hours/week)

• Maintain a small patient caseload using brief, evidence-based interventions in a primary care setting.
• Provide care coordination and consultation to PCPs and other team members.
• Utilize EMR tools to track patient outcomes, engagement, and follow-up.
• Support adherence to psychotropic medication protocols as needed.

QUALIFICATIONS

• Master’s Degree in Counseling, Social Work, Psychology, or Counseling Psychology is required
• Active, unrestricted Oregon licensure (LCSW, LPC, LMFT, PsyD, or Licensed Psychologist) is required
• Minimum of 3 years of post-licensure clinical experience, preferably in integrated primary care, is required
• Prior supervisory or leadership experience in behavioral health is required
• Experience working with diverse populations, including adults, children, and families is required
• Bilingual (Spanish/English) is preferred

Skills, Abilities, and Knowledge

Leadership & Supervision

• Ability to coach, support, and supervise multidisciplinary staff
• Skilled in managing performance, conducting evaluations, and supporting professional development
• Capable of leading change and motivating staff through evolving priorities

Clinical & Integrated Care Expertise

• Strong foundation in brief, evidence-based therapies (e.g., CBT, ACT, MI)
• Understanding of the Primary Care Behavioral Health (PCBH) model
• Ability to maintain a limited direct patient care load while managing team responsibilities

Administrative & Operational

• Familiar with EHRs and clinical documentation best practices
• Knowledge of clinical workflows, billing practices, and productivity monitoring
• Strong time management and ability to prioritize across clinical and operational tasks

Communication & Collaboration

• Excellent verbal and written communication skills
• Demonstrated ability to collaborate across departments and disciplines
• Skilled at conflict resolution, feedback delivery, and relationship-building

Equity & Systems Thinking

• Committed to advancing health equity and culturally responsive care
• Ability to think systemically and implement data-driven improvements
• Comfortable with ambiguity and adaptive in dynamic care environments

Working Conditions

• This is a full-time, exempt position with a typical Monday–Friday schedule, 40 hours per week.
• The role is primarily based in an office setting, with regular virtual and in-person responsibilities.
• Hybrid estimate: On-site four days per week and remote one day per week
  • Tuesdays and Thursdays are typically spent on-site at the Hunziker Road NHC administrative office for leadership team meetings, collaboration, and leadership presence.
  • 2 other days per week are spent in clinical on-site care in a medical clinic, and or school-based health center.
• Occasional travel to clinic sites may be required to support staff and attend meetings.
• The position involves standard use of computers, phones, and other office equipment.
• Flexibility is required to respond to emergent operational or clinical needs.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.