Customer Care Representative - Inside Sales

Summary  
Assist in the achievement of the sales of OCuSOFT products in support of company goals and quotas. 

Essential Duties and Responsibilities

•    Drive sales by identifying and securing all relevant sales opportunities.
•    Serve as internal sales support for pre-defined territory locations to achieve or exceed assigned sales goals.
•    Work with the Field Sales team to drive territory coverage and maintain positive customer relationships.
•    Take incoming customer calls and inquiries.
•    Manage and resolve customer complaints.
•    Provide customers with product information.
•    Process orders.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High School diploma or equivalent is required. Experience in call center environment preferred but not required.

Language Ability

Ability to respond to common inquiries or complaints from customers.

 Must be able to speak clearly.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Computer Skills

To perform this job successfully, an individual should have knowledge of SAP or similar software programs.

Work Environment

The noise level in the work environment is moderately high. Must be able to focus on task with background noise.

Physical Demands

The employee is frequently required to sit for extended periods of time.