Director of Development and Marketing

      PIONEER CENTER for Human Services 
Director of Development and Marketing 

Department: Fund Development      Job Status: Full Time  
FLSA Status: Exempt      Reports To: CEO  
Grade/Level: 7      Amount of Travel Required: 50%  
Job Type: Regular      Positions Supervised: Major and Planned Giving Associate/Manager, Special Events & Volunteer Coordinator, Marketing and Development Coordinator and Database Administrator  
Work Schedule:       
M-F, 8:00am-4:30pm plus (flexibility for working weeknights and weekends)        
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POSITION SUMMARY
The Director of Development is responsible for the progressive and dynamic implementation, oversight and achievement of the Pioneer Center’s Donor fundraising efforts to further the vision and mission of the Organization, Pillars and Programs. The position develops and supports a strategic approach to fundraising in McHenry County and surrounding areas which includes but is not limited to donors of major and annual gifts comprised of individuals, corporations, church, associations, non-for-profit associations, clubs and foundations, and in-kind resources, all while encouraging a culture of philanthropy both internally and externally.  
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ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.  

Essential Functions Statement(s)
•     Serve as the Chief Development Officer for the Pioneer Center actively engaged in and accountable for seeking philanthropic support from donors and prospects throughout our service area to meet annual and long-term funding goals and objectives.
•     Collaborate with CEO and the Board of Directors/Development Committee to create a fund development plan annually which increases revenue to support the operational and strategic needs and direction of the Agency. 
•     Collaborate with CEO and Directors to Develop the annual Marketing Plan to meet both operating and strategic needs of the organization including the 3 Division needs.  
•     Leads and participates in and contributes to the Fund Development committee of the Board of Directors.  
•     Hire, manage, support and evaluate all employees of the department while cultivating an inclusive environment of teamwork and collaboration.  
•     Develop, implement, and lead a successful and integrated donor relations program that strategically targets all levels of giving. Ensures donor lifecycle of Identification/Acquisition, cultivation, solicitation Stewardship, Retention and Upgrade are followed and acknowledged and recognized to strengthen their financial support for the Agency.  
•     Oversee and direct the development and marketing functions including implementation of strategic communications in multiple mediums in a timely fashion. This will include, but not be limited to; social media sites, Annual Report to Donors, e-blasts, year-end-reminders, gift acknowledgements, web pages, invitations, newsletter updates, fundraising campaign materials, and press releases.  
•     Develop and manage timelines for various fundraising activities to ensure operational/annual and strategic plans and critical fundraising processes are carried out in a timely manner to achieve targeted results. Develop respective budgets for each.
•     Work with Auxiliary and Volunteer Committees to execute Pioneer Center's main fundraising events. Lead meetings when needed and act as the committee's point person.  
•     Oversee the planning and execution of special fundraising events as specified in the fund development plan to generate revenue for the Agency.  
•     Identify and develop corporate, community and individual prospects for the agency's fundraising priorities.  
•     Oversee the administration of a donor mailing list and database which respects the privacy and confidentiality of donor information.  
•     Oversee the coordination of in-kind donations and makes decisions regarding the issuing of receipts.  
•     Develop and gain approval for an annual income and expenditure budget for the fund development department.  
•     Prepare and share with Development Committee and Board of Directors regular reports on progress, budgets, receipts and expenditures related to fundraising efforts and the management of the fund development activities.  
•     Monitor expenses and analyze budget reports on fund development and recommend changes as necessary.  
•     Direct marketing function and coordinate the design, printing and distribution of marketing and communication materials for development efforts that are aligned with the goals and objectives of the fund development department.  
•     Build and cultivate relationships with community stakeholders to advance the mission and fundraising goals of the Agency.  Report on progress of those relationships to CEO and Development Committee.
•     Monitor and evaluate all fundraising activities to ensure that the fundraising goals are being achieved.  Makes recommendations for improvement when they are not meeting expectation.
•     Monitor trends in the community or region and adapt fundraising strategies as necessary. Keep abreast of best practices in marketing and fundraising. 
•     Foster an understanding of philanthropy within the Agency and externally.  
•     Develop, update and maintain policies and procedures for the Development department and Marketing department which reflect ethical fundraising and best practices.  
•     Maintains ongoing contact with the Agency’s staff regarding programs and plans. Cultivates an internal culture of teamwork and collaboration.  
•     Collaborate with CEO and HR Officer on external Agency communication. Seek approval on all key external communication such as Corporate, Program and HR announcements
•     Develop and/or update Development and Marketing Strategic Plan and monitor progress to goals and objectives.  
•     Publish Dashboards, Metrics, Analytics and reports to monitor progress and trends of monthly results to annual Development and Marketing plan. Develop new reports where necessary.
•     Willingness and ability to speak publicly and represent Agency to all stakeholders, internal and external.  
•     Completes all Agency trainings as required.  
•     Follows HR policies and completes HR paperwork. Contacts HR with questions concerning either.  
•     Performs all other duties as assigned by Supervisor.  
•     Regular, reliable, predictable attendance.  

POSITION QUALIFICATIONS
Competency Statement(s) 
•     Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.  
•     Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities.  
•     Character - This position requires a high level of integrity and the ability to build and maintain trusting and genuine relationships.  
•     Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders.  
•     Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges.  
•     Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.  
•     Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.  Demonstrate ability to put others’ needs first. Servanthood.
•     Positive Attitude – Must demonstrate passion for clients and mission/vision of Pioneer Center.  
•     Initiative – Self-starter. Ability to remain focused on goal and see project through to completion. Responsible for outcome. 
•     Teamwork - Promotes positive cooperation and commitment within a team to achieve goals and deliverables.  
•     Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency.  
•     Communication, Written - Ability to communicate in writing professionally, clearly and concisely.  
•     Communication, Oral - Ability to speak effectively and dynamically.  
•     Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.  
•     Conflict Resolution - Ability to deal with others in an antagonistic situation.  
•     Strategic Planning - Ability to develop a vision for the future and create a culture in which the long- range goals can be achieved.  
•     Presentation Skills - Ability to effectively present information publicly and deliver with impact.  
•     Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.  
    

SKILLS & ABILITIES

Education:    Bachelor's Degree (four-year college or technical school): Preferred 
Major in Sales or Business Administration, Non-profit Administration or Marketing/Sales: Preferred
Master's Degree: Preferred 

Experience:    10 plus years of experience in Sales or non-profit Fundraising; Marketing, or Sales or Fund Development, including demonstrated knowledge of annual giving, major giving through individual and foundation/corporate solicitations; communications and special events management.
5 plus years of supervisory experience

Computer Skills:    Microsoft Office, to include Excel, Word, Outlook, PowerPoint, Teams, Results Plus or other non-profit software  
 

Certifications &
Licenses:    Certified Fund-Raising Executive (CFRE) preferred  
 

Other Requirements:    Must have and maintain a valid driver's license.

Must be able to meet agency driver safety requirement of carrying personal vehicle insurance with the following limits:
$50,000 bodily injury, each person
$100,000 bodily injury, each accident
$50,000 property damage  
 

PHYSICAL DEMANDS

N (Not Applicable)     Activity is not applicable to this position. 
O (Occasionally)     Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) 
F (Frequently)     Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) 
C (Constantly)     Position requires this activity more than 66% of the time (5.5+ hrs/day) 

        
Physical Demands     Lift/Carry 
Stand     O 
Walk     F 
Sit     C 
Reach Outward     O 
Reach Above Shoulder     O 
Climb     N 
Crawl     N 
Squat or Kneel     O 
Bend     O 
Speak     F 
    10 lbs or less     N 
11-20 lbs     F 
21-50 lbs     O 
51-100 lbs     N 
Over 100 lbs     N 

Push/Pull 
12 lbs or less     O 
13-25 lbs     O 
26-40 lbs     O 
41-100 lbs     N 

Other Physical Requirements 
•     Vision (Near, Color) 
•     Sense of Sound - Ability to hear verbal communication 

WORK ENVIRONMENT 
Typical office environment. May be required to work evenings and weekends during major campaigns or special events.  

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Prepared by:           Human Resources               Date:       1/30/2025  
             
             

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.