Night Auditor

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. 

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• This is an overnight position.  Shifts are 11pm to 7am.
• All of the responsibilities of a Front Desk Agent and PBX Operator (a job description for each of these positions can be provided upon request).
• Run audit reports
• Adjust house accounts and prepare the adjustment log daily.
• Process credit cards, post room and tax and do phone report nightly.
• Prepare “Daily Report” by auditing ledgers, micros reports, and supporting documents to breakdown revenue by department and subsection.
• Reset systems for next day’s operations.
• Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department. 
• Respond and resolve guests’ requests, complaints or questions in a courteous and timely manner.

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

Personal Skills

• Maintain hospitality standards; enthusiastically greet guests, make eye contact, smile, engage in polite conversation, use the guest’s name, thank them and invite them back!

• Has “a smile you can hear”.  Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.
• Has great attention to detail, ability to accurately report information and works well under pressure in a fast-paced environment.
• Ability to scrupulously follow all Driftwood and Margaritaville Lake Resort policies and procedures.

• Is organized and able to prioritize workload; able to multi-task for the benefit of quality services
• Has superb communication skills; oral and written, ability to handle difficult people.

• Initiates communication or dialogue with management staff when processes, tasks, instructions etc. are not clear. 
• Takes pride in a job well done.
• Is conscientious of and preserves hotel personnel and guest security, property and privacy at all times

• Must have a comprehensive knowledge of the English language to be able to effectively communicate with guests, associates and vendors.
• Must have a flexible schedule and be available days, nights, weekends and holidays.
• Must have good computer skills; typing 40 words per minute or more preferred.   
• Adheres to the dress code as outlined in the Driftwood Hospitality Associate Handbook

• Writing, typing, walking, bending, stretching, repetitive motions and standing for long periods sometimes in excess of 8 hours with only a half hour lunch break. 
• Occasional pushing, pulling, lifting and carrying of up to 25 pounds.
• Hearing; communication with guests and staff, audible alarm systems.
• Specific vision abilities required include visual acuity; near/distance vision and the ability to see color.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.