Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
Join the team and love your job!
The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests. With good pay, extensive benefits and a family atmosphere, we are seeking a Convention Services Manager to work with clients after booking to develop a relationship, upsell to improve revenue and review feedback to secure repeat business.
Job Type: Full Time
Pay $ Salary---Based on Experience
Age Requirement: Must be at least 21 years of age
Reports To: Director of Sales & Marketing
The Convention Services Manager is a personable and focused individual with a sound knowledge of the services we can offer and an enthusiasm to drive the business forward through strong relationships with the client.
Responsibilities include:
- Work closely with client, primarily after booking, to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls, emails, and requests.
- Maintain professionalism in problem situations.
- Maintain detailed records of discussions with guest, including room accommodations, all prices quoted and details committed for all meeting setups, food and beverage, transportation, etc.
- Up-sell to improve revenue generation on property.
- Be readily available during functions for consultation with client.
- Flexible schedule required to accommodate client needs, including nights, weekends, and holidays.
- Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management and operations staff.
- Participate in site visits if requested by the Director of Sale & Marketing or a Sales Manager.
- Conduct post-con meetings with clients to solidify repeat business and distribute results to management and operations staff, via the Post-Con Report.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Follow up on affiliate or catering only leads given by sales managers or sales assistants. Have the ability to take a wedding lead in the absence of the Social Event Manager.
- Book social catering functions in the absence of the Social Event Manager and the Assistant Director of Sales & Catering
- Provide constructive feedback to the Assistant Director of Sales & Catering and the Director of Sales & Marketing in the development of banquet menus, and any other procedure / practice to increase revenue and / or customer satisfaction.
- Calculate 30-60-90 day banquet forecasting, reporting information to the Director of Convention Services on a monthly basis.
- Assist the Director of Sales & Marketing and the Assistant Director of Sales & Catering with assigned Catering-related tasks.
- Accurately use various office and accounting software.
