Summary: Join our team as a Facility Service Representative (FSR) and play a pivotal role under the guidance of the Facility Service Representative Team Lead. In this position, you will serve as a crucial point of contact for physicians, physician's staff, patients, administration team, and sales team. Operating primarily in hospitals and clinics, you will provide exceptional patient care and support to promote positive outcomes in a clinical environment. With a focus on upholding compliance standards and departmental objectives, you will contribute to our commitment of delivering top-quality care and service.
About the company: Are you ready to make a meaningful impact and help people Get Back in the Game of Life™? At Agility Medical Group, we're on a mission to empower individuals to reclaim their lives through top-of-the-line products and exceptional service. When you become a part of our team, you're not just taking a job – you're joining a community of dedicated professionals who are passionate about making a positive difference.
Our Mission: At the heart of everything we do is our unwavering mission to provide premium products and outstanding services to our valued customers. We're committed to creating an environment where both our team members and clients thrive, ensuring a workplace that is not only productive but also enjoyable.
What You'll Do: As a member of the Agility Medical Group team, you'll play a crucial role in supporting medical professionals and patients on their journey to recovery. Your dedication will help individuals regain their mobility, comfort, and confidence. Our products are not just items – they're tools that pave the way for people to get back to the activities that bring them joy.
Why Join Us: Agility Medical Group is more than a workplace; it's a community of like-minded individuals who share a common purpose. Our team is passionate, hard-working, and driven by the desire to make a real impact. We value integrity, teamwork, and a strong commitment to excellence.
When you join our team, you'll be part of a company that engages in Character Core, which fosters leadership traits that benefit both our clients and our team members. We practice the Great Game of Business, ensuring that everyone has a stake in our collective success.
Ready to Get Back in the Game? If you're excited about being a part of a growing team that values hard work, passion, and character, look no further. At Agility Medical Group, you'll find a fulfilling and rewarding career that goes beyond the ordinary.
Join us, as we help people reclaim their lives and rediscover their passions. Visit our Careers page to learn more about how you can be a driving force in the journey to recovery.
Key Responsibilities:
Primary Point of Contact and Representation: Act as the primary point of contact and representative for all DME services at your assigned facility. Maintain open communication channels and ensure seamless service integration.
Inventory Management: Take responsibility for on-site inventory management, including conducting regular scheduled inventory counts. Ensure availability of products and maintain accurate records.
Order Management and Documentation: Obtain daily orders and schedules from providers. Verify that all necessary documentation and products are available to execute each task accurately.
Patient Care and Product Delivery: Deliver, fit, educate, and set up prescribed items for patients as directed by providers. Provide comprehensive education to patients, providers, and staff about new and existing products.
Inventory Maintenance: Troubleshoot, clean, and upkeep all inventory and equipment supplied to patients at the facility. Adhere to strict policies and procedures while ensuring compliance.
Patient Documentation and Education: Deliver essential documentation to patients, collect necessary signatures, and supply educational materials as needed to ensure comprehensive patient understanding.
Form Documentation and Review: Review and request documentation of AOB (Assignment of Benefits) and clinical notes, ensuring accuracy and completeness.
Administration Collaboration: Ensure timely, organized, compliant, and legible delivery of all necessary billing documentation to the administration team.
Flexible Hours and On-Call Support: Be prepared to work outside normal business hours on occasion as per facility and clinic needs. Maintain availability for on-call shifts after hours to provide support to patient needs.
Integrity and Confidentiality: Maintain a high level of integrity and confidentiality, adhering to HIPAA guidelines and consistently prioritizing patient privacy.
Adaptive Responsibilities: Perform any other related duties as required and assigned, adapting to evolving needs and challenges.
