Leasing Consultant

POSITION: LEASING COUNSULTANT

REPORTS TO: COMMUNITY MANAGER

The purpose of this job description is to communicate responsibilities and duties associated with the position of LEASING COUNSLTANT.  While the following information should be considered a comprehensive description of this position, it should be noted that some responsibilities and duties may not be specifically addressed.

Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills and physical requirements closely and that you understand by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

JOB SUMMARY:  The LEASING COUNSULTANT is the property sales representative whose primary duties are to greet prospects, to professionally present the features and benefits of their assigned property and properly secure lease agreements from qualified persons.  A LEASING COUNSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their community.  The LEASING COUNSULTANT will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities. 

DUTIES AND RESPONSIBILITIES

• Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first week of employment.
• Must have knowledge of lease contract, application and other addenda.

MARKETING AND LEASING

• Maintain a professional, yet friendly atmosphere in the leasing office and other areas where prospective applicants and residents meet.
• Inspect models and ready vacancies daily to ensure cleanliness.
• Answers incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.  Transfer calls to Assistant Community Director or Community Director when appropriate.
• Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits.
• Complete Guest information form on all prospects, send thank you notes and perform follow up.
• Enter phone and walk in traffic from guest cards into the computer daily.
• Maintains awareness of local market conditions and trends.  Contributes ideas to manager for marketing property and improving resident satisfaction.
• Conducts outreach marketing weekly or as assigned by Community Manager

RESIDENT RELATIONS

• Maintains positive customer relations attitude.
• Document all resident communications (verbal and written) in computer.
• Contact residents to renew their lease and maintain renewal log.

ADMINISTRATIVE 

• Maintain work area in a clean and organized manner.
• Complete all lease and renewal paperwork.

• Accept rent and deposit – not to include cash or incomplete money orders.  Provide receipt upon request.
• Conducts service follow-up with resident when work is completed.
• Physically inspect property when on grounds, pick up letter and report any service needs to Community Manager, to include cluttered patios, inoperable vehicles, broken windows, water leaks, etc.
• Inventory office supplies on a weekly basis.  Report needs to Community Manager.
• Organize and file appropriate reports, leases and paperwork daily.
• Accepts service requests from residents and routes to maintenance for prompt processing.
• Conducts service follow-up with resident when work is completed.
• Accompany outside vendors on service request calls for occupied apartments when necessary.

GENERAL

• Performs any additional duties assigned by Community Manager or Property Supervisor.

Work Hours

Employees will be required to work a flexible work week which often includes weekends and holidays.  Employees work 20-40 hours per week depending on full or part-time status.  Overtime must be approved by your supervisor prior to working over 40 hours.

WORKING ENVIROMENT

• Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
• Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (Less than 10% of the time).

QUALIFICATIONS

Requirements include maintaining good leasing and closing skills, being and staying organized. Must have basic computer knowledge.

PHYSICAL REQUIREMENTS

• Stand and walk or sit alternatively depending on specific needs of the day.  Estimate 70% of time is spent on feet and 30% sitting at desk.
• Have constant need (66% to 100% of the time) to perform physical activities:

Bend/Stoop/Squat                          Pick up litter, filing

Climb Stairs                                         Show and inspect property

Push and Pull                                     Inspect and show property, open and close doors, cabinets

Reach Above Shoulders                 Inspect property, store/receive supplies or packages

• Constant need to (66% to 100% of the time) to perform the following activities:

Writing/Typing                                  Corporate, inter-office, resident communications

Grasping/Turning                             Telephone, doorknob use

Finger dexterity                                Operation of office equipment

• Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

Over 25 lbs.                                        Rare need (less than 1% of the time)

20lbs-25lbs                                          Occasional need (1% to 33% of the time)

Less than 20 lbs.                               Frequent need (33% to 66% of the time)

Under 10lbs.                                       Constant need (66% to 100% of the time)

VISION REQUIREMENTS

• Constant need (66% to 100% of the time) to complete forms, read and review reports, wide variety of correspondence, view computer screen.  Frequent need to see small details and computer screens.
• Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach (inspecting property, neighborhood surveys).

HEARING REQUIREMENTS

• Constant need (66% to 100% of the time) to communicate over the telephone and in person with vendors, corporate office staff, residents and prospects.
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SPEAKING REQUIREMENTS

• Constant need (66% to 100% of the time) to communicate over the telephone and in person.

DRIVING REQUIREMENTS

• Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartments, property and surrounding neighborhood, make trips to the bank and courthouse.
• Must have valid driver’s license and automobile insurance.
• Must be able to properly operate a golf cart.

WORKING ENVIROMENT

• Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
• Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (Less than 10% of the time).