Crew Member Broken Arrow

Positive, hardworking, dependable individual responsible for providing an excellent customer experience. Greets all Guests in a friendly manner and assists in maintaining the overall Guest flow of the restaurant.  Prepares menu items according to company policies, procedures, programs, and performance standards. Rings up and collects payments for both dining room, to go and drive thru Guests. 

Key Performance Elements/Essential Functions

• Takes guests orders in a friendly and efficient manner.
• Uses, maintains, and cleans all kitchen line equipment, plus preparation and storage areas.
• Cooks and prepares menu items according to guest request within company standards and following food safety and sanitation procedures.
• Handles incoming calls courteously and efficiently, following established guidelines.
• Performs other functions as time permits and as necessary including, helping at the cash register, running food to tables, bussing tables, inspecting restrooms and building exterior, etc. 
• Has a good working knowledge of restaurant, e.g. hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs, etc.
• Assists in the ongoing cleanliness and maintenance of all restaurant areas – reports any deficiencies to management. 
• Responsible for maintenance of all menus, Point of Sale Merchandise, Promotional Materials and other such items that reside in the Restaurant area – report any deficiencies to management. 
• Completes assigned cleaning projects. 
• Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards 

Key Competencies/Characteristics

• Genuinely warm and polite. 
• Able to remain positive and calm under stressful conditions. 
• Dependable, trustworthy. 
• Exhibits neat, clean and professional image at all times.

Education/Qualifications

• Has reliable transportation
• Has or can get a food handler’s permit