Hydronic Heating Sales - Plumbing Supply

Job Title: Heating Sales Associate     

Location:  Denver, CO   

Pay Range: $28.00 – $38.00/hour   

Hours: 8:00 AM – 5:00 PM

Brief Position Summary:

Responsible for acquiring sales orders from new and existing customers while providing the highest level of comprehensive customer service and maintaining strong profit margins.

Culture fit is extremely important to us. Here are some things that make you a good fit for Rampart:

• You are motivated by and believe in serving others; you put yourself in our customer’s place to understand their needs, challenges, and better ways to serve them.
• You are a team player; willing to go above and beyond to help fellow employees.
• You believe that people (both customers and employees) are the foundation of our business. The way we treat people is integral to our success.
• You want to work for a company who prioritizes giving back to the community.

Benefits, perks, and unique ways we support our employee’s well-being:

• Competitive pay and comprehensive benefits package, including Medical, Dental, and Vision benefits to full-time employees
• Options for different medical plans to fit various needs, including a premium plan and a low-cost high deductible plan with HSA
• 401k with company match
• Discretionary profit sharing
• Company paid long-term disability plan and company-paid life insurance
• Paid Time Off, company awards, and wellness program that includes a gym reimbursement
• Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year
• Employee Assistance Program (EAP)

Responsibilities & Duties:

Primary:

• Answer incoming sales inquiries and engage in technical discussions with potential customers

• Create timely written quotes. Following up on existing quotes and project leads
• Analyze customer needs, assessing product availability, researching special orders, and creating price quotes/bid documents
• Advise customers on project, equipment, or application requirements
• Identify value added solutions and close additional purchase of products
• Interpret the project schedule to identify required equipment delivery dates and expedite selection, pricing, submittals, approval and procurement
• Assure potential risk factors have been evaluated and reviewed with senior management
• Enlist key material/equipment vendors to provide technical and costing support
• Purchase, secure, and expedite delivery of equipment and materials in a timely manner
• Read and design pump curves
• Research and resolve service/product/technical issues
• Communicate and coordinate with others (co-workers, distribution team, etc.)
• Timely review and analysis of various operational reports such as:  Open Order Reports, Open PO Reports, and Open WT Reports
• Delegate and follow up appropriately to staff resources
• Ensure all documents are prepared, processed, and maintained correctly and in accordance with project timeline
• Ensure O&M manuals and submittals are accurate and completed by their deadline
• Ensure warranty requirements and responsibilities are understood with the customer
• Identify and resolve customer feedback or concerns in a professional and timely manner
• Attend educational workshops and meetings; review professional publications; and establish personal networks
• Keep current on changes and trends in methods of construction, equipment, materials, and construction costs
• Work with manager to determine developmental needs that relate to Rampart and its goals and objectives
• Promptly and professionally process sales orders, provide product knowledge and advice, and coordinate requested delivery or pickup times while presenting a professional image
• Prepare heat loss analysis to demonstrate how Rampart’s heating products could benefit the customer and result in cost savings
• Administer the highest level of comprehensive customer service by facilitating the quickest delivery possible, maintaining rapport, and promptly troubleshooting issues
• Aid in keeping a project on schedule by planning and coordinating the procurement and delivery  of products to the customer
• Collaborate with Purchasing for unique product, ordering, or job requirements
• Answer customer phone calls, qualify leads, and follow up on opportunities
• Operate ethically in accordance with Rampart’s established systems, policies and procedures

As Required:

• Courteously handle customer returns
• Ensure warranty requirements and responsibilities are understood by the customer
• Attend educational workshops and meetings; review professional publications; and establish personal networks
• Maintain current product and technical knowledge as well as current construction trends
• Additional duties as assigned by Supervisor

Education, Skills, Training, & Experience Requirements:

• Product knowledge
• Customer service skills
• Sales experience preferred
• 3 + Years of experience in plumbing, hydronic heating, or a related field 
• Comprehensive product & industry knowledge
• HS Diploma or Equivalent 
• Proficiency with Microsoft Office suite including Outlook, Excel, and PowerPoint
• Proficiency in math
• Experience with heat loss calculations
• At least 6 months of order entry experience preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Cregger Company dba Rampart Supply is a service, quality, and employee-oriented organization that is in the plumbing and heating wholesale business.  We promote a safe and drug free workplace.  Are you looking for a challenging career with a team that truly cares about its customers, employees, and community?  Come and be a part of a family-owned business that has been around for more than 50 years where you’re more than just a number.  

Learn more about what it’s like to work at Rampart online at www.rampartsupply.com/careers and check out our social media at any of the options below:

All qualified applicant will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, gender expression as well as any other characteristic protected by federal, state and local law