Metropolitan Family Service

Position Description

Position Title:      Volunteer Onboarding Coordinator – Limited Duration

Status:                 Exempt

Reports To:          Volunteer Development, Data, and Outreach Manager

FTE:                      1.0 (40 hours/week) Limited Duration – Oct. 15, 2025 – April 15, 2026

Dept/Program:      MFS CASH Oregon

General Description:

Metropolitan Family Service position descriptions are guidelines.  They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position. 

This position is a limited duration position which will begin on October 15, 2025 and will end on or before April 15, 2026. This position will offer benefits including medical/dental, PTO and holiday pay. Benefits are available the first of the month following 30 days of employment.

CORE VALUES

Agency Culture

• We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services.
• We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.
• We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity

Equity and Social Justice

• Values working in a multicultural, diverse environment
• Values and supports inclusion and program access for clients
• Supports agency goals for reducing disparity in outcomes for communities of color
• Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege

Collaboration and Teamwork

• Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies
• Values the inclusion of multiple voices, including clients/service users, in the design and implementation of programs and services.

General Function:

This position is a temporary position, with a start date of October 15, 2025. Under the general supervision of the Volunteer Development, Outreach, and Data Manager, the Volunteer Onboarding Coordinator will be responsible for creating a welcoming and inclusive environment for prospective volunteers, primarily by guiding new volunteers through the training and certification process. This position will also be responsible for collecting, verifying, and processing staff and volunteer certifications in compliance with IRS VITA program Quality Site Requirements. Our preferred candidate is an engaging, strong communicator and relationship builder, and is experienced both in volunteer management and online learning. This position is a hybrid role, working from the office at least two days per week. This position will end on April 15, 2026.

Essential Duties and Responsibilities:

Volunteer Certification

• Responsible for organizing and overseeing collection of required volunteer certifications for all volunteers and staff
• Verify volunteer identity using acceptable government-issued photo ID
• Coordinate and oversee volunteer required background check process completion
• Process and submit Continuing Education Credits to IRS annually
• Process and submit IRS Form 13206 monthly and serve as certification liaison to IRS SPEC

Volunteer Development

• Develop and deliver presentations on the volunteer experience
• Develop and drive pathways that ensure potential volunteers have a positive and supportive environment in becoming a volunteer
• Provide consistent and timely check ins with prospective volunteers
• Coordinate placement of new volunteers at tax sites in collaboration with volunteer and staff tax site coordinators
• Develop orientation and transition materials for prospective volunteers that express interest in the program during the summer

Additional Duties:

• Complete provided training on individual federal and Oregon tax law and pass the IRS Volunteer Standards of Conduct, Intake/Interview and Quality Review, and Advanced exams in order to certify as a volunteer tax preparer each year
• Support team members as capacity allows
• Other duties as assigned

Knowledge, Skills and Abilities Required:

• Demonstrated competency with computer skills including Microsoft Office, Google Workspace, Adobe Acrobat, and Zoom
• Prior experience with online learning management systems (preferably Moodle), either as a student or instructor
• Ability to learn new software skills and program details quickly and be able to teach others about both shortly thereafter
• Thrives in a culture of mutual aid, adaptability, and shared ownership
• Demonstrated experience working in learning environments that prioritize continuous improvement and innovation
• Demonstrated ability in being flexible and adaptable under changing circumstances
• Ability to work independently and to be collaborative across all agency program areas
• Ability to effectively and proactively problem-solve and resolve conflict
• Ability to maintain professional boundaries and confidentiality
• Ability to recognize and manage critical incidents within program and/mandatory reporting regulations and responsibilities
• Familiarity with using data to monitor and drive performance goals for programs
• Ability to effectively manage and disseminate confidential and sensitive information
• Possesses strong verbal and written communication skills
• Ability to manage multiple projects simultaneously
• Clear understanding of income and wealth gaps (by economics, race, & gender), under- resourced communities & inequity.
• Basic understanding of the Federal and Oregon tax codes and how they affect lower income populations

Education and Experience Requirements:

• Minimum of a BA/BS in social science, political science, economics, communications, humanities, public service or human services or equivalent related experience
• Prior experience coordinating volunteers
• Fluency and ability to communicate effectively in languages in addition to English is preferred but not required

Other Requirements:

Personal transportation allows for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.

MFS requires all employees and volunteers to complete a criminal background check.  We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.

Work Environment:

Work is performed in an office environment, at community events, and/or at other locations as deemed necessary. This position requires work to be accomplished in person at least 2 days per week with opportunities available for remote work based on position requirements and in discussion with supervisor. May require occasional early morning, weekend or evening work. Position requires ability to sit for extended periods as well as stand occasionally. Position requires use of computer, telephone, copier and may require accessing locations by use of stairs.

Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+, linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.