Corporate Logistics & Installation Manager

Job Summary

Responsible for ensuring the effective operations of installation and delivery functions at each company location for all product categories. Appropriately respond to customer needs, manage all necessary processes/procedures (including scheduling processes), direct training programs, manage manpower needs, coordinate vehicle/equipment/facility maintenance, and assist in the management of overhead and profitability.

Primary Job Duties/Responsibilities

MANUFACTURER RELATIONS:

¨ Contact the manufacturer for assistance as needed.

¨ Distribute bulletins, technical manuals, and other materials to appropriate personnel.

¨ Contact/meet with the manufacturer's service representative and the appropriate management regarding problems and/or administrative issues.

TRAINING/STAFF DEVELOPMENT:

¨ Coordinate/oversee a training program for new drivers/installers and on-going training for existing drivers/installers.

¨ Review and monitor training programs conducted/offered by manufacturers.

¨ Manage internal cross training; coordinate and arrange on-site training available from manufacturer.

¨ Determine the need for manufacturer training and seminars and make necessary arrangements for training.

ADMINISTRATION:

¨ Conduct/participate in meetings for purposes of discussing general policies, procedures, and problem areas.

¨ Conduct meetings, as necessary, with all necessary personnel to discuss specific service/installation challenges.

¨ Review manpower and territorial needs.

¨ Establish charges for hourly rates, task related charges, etc.

PERSONNEL:

¨ Active involvement in the interviewing/hiring process at all locations.

¨ Make recommendations with respect to manpower levels and needs, personnel performance, personnel corrective actions, etc.

TECHNICAL SUPPORT:

Maintain a detailed understanding of the furniture and/or equipment the company is installing/supporting to provide the knowledge necessary to:

¨ Ensure all employees have the correct tools, training, and equipment to effectively serve our customer’s needs.

¨ Coordinate the allocation of resources, both personnel and equipment, to quickly address all customer issues.

¨ Troubleshoot high-end problems and/or participate in any potential escalation process.

¨ Distribute bulletins, technical manuals, and other materials to appropriate personnel.

¨ Meet with the manufacturer's service representative and the appropriate management regarding any observed/reported problems.

¨ Quickly escalate and resolve all customer issues using all available resources.

¨ Work with management to enhance the operations.

ANALYSIS OF OPERATIONS:

¨ Develop a thorough understanding of the of the DDMS and eAutomate software packages relating to deliveries and installations.

¨ Apply the capabilities of the DDMS and eAutomate software packages to as many aspects of the installation and delivery process as possible to ensure maximum efficiency.

¨ Develop computer reports necessary to managing installation and delivery effort.

¨ Establish goals and measure individual productivity via any available means.

MAINTENANCE:

¨ Coordinate and oversee routine and non-routine vehicle, building maintenance, and janitorial tasks/projects.

OTHER DUTIES AS MAY BE ASSIGNED

Qualifications

¨ Degree in Management Preferred

¨ 5+ Years Management Experience Preferred

¨ Computer Experience Desirable

Other

¨ Excellent verbal and written communication skills

¨ Excellent customer relation skills

¨ Management/Leadership skills

¨ Accuracy skills

¨ Travel as necessary to store locations

¨ Valid driver's license and good driving record

¨ Working understanding of personal computers

Direct Reports

Position will oversee the management of all delivery and installation personnel at all Eakes locations