ORGANIZATIONAL OVERVIEW

United Way of Greater Atlanta (UWGA) is in the midst of transformational change and is embarking on new and different ways to raise and earn revenue so that it can accelerate and scale its mission to drive sustainable and equitable improvements in the well-being of children, families, and individuals in greater Atlanta. The mission remains the same: To bring together people and resources to drive sustainable and equitable improvements in the well-being of half a million lives across Greater Atlanta. The value proposition is to Unite Greater Atlanta to create, amplify and accelerate solutions that promote child well-being by addressing our communities’ most complex social challenges.

These solutions and the backbone behind them are all in service of the organization’s bold growth ambition: Triple unrestricted revenue by 2029 to be the best-in-class investor in child well-being in Greater Atlanta, ultimately eliminating the barriers of one’s zip code as a hindrance to future success. This transformation will unleash the next generation of UWGA, putting UWGA on a growth pathway that will significantly amplify its impact by increasing its investment in solutions that can make a lasting difference for Child Well-Being in Greater Atlanta.

DEPARTMENT OVERVIEW

The Major Gifts team plays a vital role in fostering meaningful philanthropic connections across our community. At United Way of Greater Atlanta, we are committed to sharing validated, data-driven insights that demonstrate the effectiveness and impact of our mission to improve child well-being. As ambassadors of this mission, our Major Gifts team leads with purpose—building trusted relationships with donors, aligning their passions with our work, and offering compelling reasons to invest in lasting change. While we are proud to be leaders in major and transformational giving, we recognize that successful fundraising is a shared responsibility. Every member of our organization contributes to creating the conditions that inspire generosity and ensure accountability to our donors. We are servant leaders who hold ourselves—and one another—to the highest standards, driven by a personal commitment to excellence and a deep dedication to the children and families we serve.

JOB SUMMARY

Associate Director, Operations & Communications -

This innovative position will play an instrumental role on the Major Gifts team through organized planning of unique engagement experiences, management of vendor networks & internal processes, as well as implementation of multiple affinity groups/giving society strategic plans aimed at increasing revenue and retention; provides direct engagement opportunities; effectively supports management of volunteer boards, committees, cabinets, etc.; responding to inbound communications with exemplary/prompt customer service; support growing affinity group/giving society membership; expanding individual engagement to the entire region; stewarding UWGA friends and partners; engaging a diverse audience; and more.  In pursuit of these goals and other measurable metrics, the Associate Director will utilize, and be responsible for, various channels to build connections within the UWGA community and beyond, including but not limited to, volunteerism, phone, social media, email, events, surveys, etc. 

QUALIFICATIONS

• Bachelor’s degree. Advanced degree preferred.
• 3+ years of proven success in event execution, fundraising, sales, or account management.
• Advanced interpersonal, oral, and written communication skills.
• Organization skills for a fast-paced work environment.
• Proficient in Microsoft Office Suite, including Excel, PowerPoint, Word, and related applications.

RESPONSIBILITIES

• Working with affinity group and giving society strategy leads to support strategic plans and to execute engagement experiences and donor stewardship interaction through donor affinity group(s) and giving society membership.
• Execute aspects of engagement and fundraising events as needed. Create best practices and support across all team events. Design experiences that donors rate highly from invitation to registration to follow-up communications.
• Plan and execute a variety of engagement and fundraising events and oversee the strategic engagement of attendees during the event and beyond.
• Support of affinity group/giving society strategy lead management of volunteers/boards/committees/cabinets retreats & meetings.
• Support content & graphics of e-communications, direct mail, social media & and stewardship information production and timelines for affinity groups/giving societies in partnership with marketing and the Major Gifts team.
• Establish strong partnership with marketing team to draft and ensure a high quality for individual engagement marketing materials, commitment forms, letters, etc.
• Design and implement strategies to assist with the identification, qualification, conversion, solicitation, cultivation, and stewardship of UWGA donors and prospects.
• Develop creative strategies for identifying and engaging diverse constituencies critical to the organization’s fundraising goals.
• Meet all assigned goals and metrics.
• Be service-oriented and collaborative in nature. 
• Offer staff support to volunteer members as needed.
• Utilize the UWGA CRM to track data and ensure data accuracy.
• Monitor the donor audit folder daily, complete pending audits, and ensure the accuracy and proper documentation of all donor records.
• Other duties as assigned.

IDEAL CANDIDATE

 A successful individual in this role will be:

• Ability to work collaboratively to achieve common goals, fostering cooperation, transparency, and communication.   
• Optimistic and deeply inspired by the mission of United Way of Greater Atlanta, with a personal commitment to advancing child well-being across the region.
• Resilient, energetic, and adaptable in a fast-paced environment, able to pivot quickly while maintaining focus on long-term strategy.
• Highly organized with strong attention to detail, balancing multiple priorities while delivering high-quality work.
• Skilled at building trusted relationships across diverse constituencies, with advanced interpersonal, oral, and written communication skills.
• Proficient in leveraging technology and tools, including Microsoft Office Suite and CRM systems, to streamline processes, track data accurately, and support decision-making.
• Experienced in event execution, fundraising, sales, or account management, with a proven track record of driving successful outcomes.
• Comfortable engaging with volunteer boards, committees, and cabinets, providing professional staff support that elevates both the donor and volunteer experience.