Director, Business Development

Role Overview

As the Director of Business Development, you are responsible for identifying, developing, and closing new enterprise-level business opportunities. You’ll lead strategic growth efforts across key industries, forging strong relationships with decision-makers and positioning ReturnPro’s integrated solutions as essential to their returns management strategy. This role is high-impact and hands-on. You’ll be trusted to build meaningful relationships, shape solutions, and bring new clients into the ReturnPro ecosystem across our core verticals: SaaS, ReCommerce, and Reverse Supply Chain. At ReturnPro, Business Development isn’t about selling a product; it’s about solving a system-wide challenge and building long-term, mission-driven partnerships. You’ll have a direct hand in reshaping the future of returns and helping businesses become more sustainable and profitable at the same time.

Responsibilities

• Develop and close new business opportunities with Fortune 1000 retailers, brands, and 3PLs.

• Lead end-to-end sales cycles across software, services, and marketplace offerings.

• Build trust and credibility with executive-level stakeholders and decision-makers.

• Craft tailored value propositions that connect to our clients' operational and financial goals.

• Manage complex, multi-stakeholder deals with strategic precision.

• Partner closely with internal teams (Product, Operations, Legal, Finance) to co-create solution roadmaps.

• Stay deeply informed on industry trends, competitor positioning, and client challenges.

• Build a robust sales pipeline through proactive prospecting, outreach, and networking.

• Support the development of proposals, RFPs, pricing strategies, and presentations.

• Help shape our go-to-market strategy through feedback and market insights.

• Bachelor’s degree required; MBA or Master’s in Business, Supply Chain, or a related field preferred

• 5+ years of enterprise sales experience, preferably in SaaS, logistics, or B2B services

• Proven ability to build, manage, and close $500K+ deals with complex buying teams

• Experience selling into retail, manufacturing, or supply chain verticals strongly preferred

• Strategic thinker who can also execute with speed and precision

• Expert consultative seller with strong discovery, negotiation, and storytelling skills

• Self-starter who thrives in a fast-paced, high-growth environment

• Strong business acumen with an analytical mindset

• Proficient in CRM tools (Salesforce preferred), and Microsoft Office

• Excellent verbal and written communication skills

• Values aligned with ReturnPro’s culture: People-Centric Excellence, Adaptive Evolution, Practical Sustainability, and Value-Driven Partnerships