Do you love snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be exactly what you’re looking for!
At PIM, we make the brands you love. Our portfolio of products, from Welch’s® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies are enjoyed by millions of consumers every day. And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment. At PIM, you can make an immediate and lasting contribution to help grow iconic snack and confectionery brands, no matter your area of expertise.
We are looking for Customer Service – Sales Support Specialist interested in starting a SWEET career as part of our team at PIM.
Job Overview:
The incumbent provides internal and external support to customers, brokers, regional managers, and new prospects as well as internal partners, for information about prices, logistics, order/inventory status, up-coming events, problems, and complaints. Identifies, initiates, & communicates on-going situations and opportunities to sales force before and in anticipation of developing customer issues that can be avoided with immediate action.
- Provides support and enhances the lines of communication to our sales team and brokers by using a cross functional approach to achieve goals and customer satisfaction.
- Reviews orders for the allocated territories and sales team regularly. Tracks from receipt to delivery.
- Collaborates with internal teams to ensure seamless execution of special events and transparency.
- Conducts order analysis and monitors/identifies trends, concerning customer compliance and requirements, logistics fill rates, and contractual and/or promotional pricing.
- Generates and reviews open orders daily for assigned accounts.
- Regularly studies, reviews, and maintains files of vendor guides, vendor agreements routing guides, etc.
- Creates and maintains customer specific profiles to include special handling, promotions EDLCs, etc.
- Provides reports and analytics to sales team, including brokers, within the PIM Brands standards about proprietary information as required/requested.
- Monitors customer specific as well as region specific scorecards. Can be required to create and viewed within different selection criteria.
- Reviews and monitors specific customer demand and forecasts.
- Maintains continuous open dialogue with broker contact or directly with customers.
- Identifies and executes on continuous improvement opportunities.
- Responds to questions and requests from brokers or customers in a timely, professional, and courteous fashion.
- Ensures that any work handed off to other departments is correct, complete, and organized.
- Conducts monthly reviews of chargebacks and fines imposed for non-compliance, regularly make changes where required to reduce fines.
- Maintains team attitude with A/R, logistics, IT, Business Intelligence, EDI, sales administration, and other departments critical to the satisfaction of the customer and PIM success.
- Develops a single point of contact model to resolve issues, while avoiding single point of failure outcome.
- Other duties as assigned.
- Work daily for assigned accounts. des, vendor agreements routing guides, etc.
