OUR UNIVERSITY

Ottawa University (established in 1865), one of the oldest private liberal arts universities in the United States, is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa, Kansas- Residential Campus and Overland Park, Kansas- Adult Programs); Arizona (Surprise Residential Campus and OUAZ Adult Programs); Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park, Kansas.

Ottawa University is a regionally accredited, church-related, private university that strives to integrate faith, learning, and life in the academic experiences of students.

JOB SUMMARY

Responsible for coordination and service to Braves Fan Shop operations through an accurate and timely service to those who seek assistance. Requires frequent and effective communication with employees, students and persons external to the University. Routinely interacts with others requiring effective communications and detailed knowledge of processes and procedures. Requires occasional evening and weekend responsibilities.

ESSENTIAL FUNCTIONS OF THE JOB (provide list of items which are essential to effective outcomes in this role):

• Greet students, university employees, and community members who seek service and assistance in a professional manner with a customer focused service.
• Ensure adequate paper and copy center supplies are stocked and available for use when needed. Request and delivery of such supplies.
• Provide a customer focused copy center service and assistance including: a knowledge of the services, product stock, and pricing available as a part of the service center; assure an adequate supply of printed materials are on hand; notify Director of Auxiliary Services of need to order to replenish stock; provide copy coordination and service to internal and external clients with copy needs; and process requests for product orders and deliver them to offices/departments in a timely manner.
• Assure all responsibilities are done to assure the timely and service-oriented success of copy center operations.
• Assist with shipments received through the mail room and assure for management and delivery of these shipments.
• Provide support to the facilitation of requests for general office supply inventory and coordination of orders with the Staples corporate contact person as well as the distribution of orders upon receipt to appropriate purchasers.
• Under the direction of the Director of Auxiliary Services, become proficient in the use of the POS software to process cash and charge transactions accurately and according to established procedures.
• Facilitate requests for general office supply inventory and coordination of orders with the Staples corporate contact person.
• Responsible for daily general operations support the Braves Fan Shop, front desk, mail room, copy center and textbooks for both OUKS and Adult & Online programs. Ensure customers are served with superior customer service. Participate as a member of the unit to assure customers are served in a timely and responsive manner. Understand the daily responsibilities of all department positions assuring effective cross training.
• Interface with others via telephone, computer and in person. Maintain effective working relationships and understand the job responsibilities and obligations of those with whom you work. Support the work of other staff members and create a sense of “team” within the unit.
• Work with and train student employees, including assisting with scheduling.
• Recommend necessary departmental policies changes as appropriate.
• Provide an effective and responsible interface to persons both internal and external to the University who are seeking information and assistance. Represent the University to students, staff, faculty, and external groups in a way that reflects well on OU. Assure that all University information is handled in a confidential and ethical manner in alignment with the University’s Code of Conduct and Ethics.
• Other duties as assigned

STANDARD UNIVERSITY EXPECTATIONS:

• Model and encourage collaboration among university departments assuring effective communication and operations.
• Understand the University’s policies and, procedures, and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the University’s Code of Conduct and Ethics.
• Provide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University.
• Be mindful and supportive of the overall Mission of Ottawa University.
• Exercise Inclusivity in your daily actions accruing alignment within expectations of the University’s Mission Statement and Statement of Inclusion, Openness, and Community.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Ottawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information, or any other characteristic protected by law.

REQUIRED EDUCATION: (education based on essential job duties and requirements consistent with business necessity): Bachelor’s Degree preferred

REQUIRED EXPERIENCE: (experience based on requirements in role and are consistent with business necessity) 3 or more years of related customer service experience required

ADDITIONAL ELIGIBILITY REQUIREMENTS: List required and/or preferred certification, industry specific requirements, required or preferred use of equipment, and all necessary job skills, abilities, and knowledge competencies) Provide a list of items below:

• Excellent verbal and written communication skills.
• Work accurately with several different software applications.
• Work independently, with limited supervision; work cooperatively with others.
• Accuracy, organization and attention to detail.

WORKING CONDITIONS (Physical attributes required to perform job duties with or without reasonable accommodation - examples: sitting, lifting #, bending, driving, environmental factors or elements, noise level, stairs in a building, or other factors that will affect working conditions). Provide a list of items below:

• Physical attributes to perform the job duties with or without reasonable accommodation (examples: sitting, lifting #, bending, driving, etc. Environmental factors such as temperature, noise level, inside or outside, or other factors that will affect the person's working conditions

TRAVEL REQUIREMENTS: No - Travel Required

• If YES, list type and approximate percentage: None
• Responsible for driving students and University vehicles as part of job duties (YES/NO): No