Medical Office Administrative Assistant

Buffalo Hearing & Speech Center is seeking a full time Medical Office Administrative Assistant to provide administrative support & customer service in our busy Audiology & Speech clinic in Williamsville with generous time off and other benefits. Previous medical insurance & billing experience preferred.  

This position will be primarily located at our Williamsville location and will be trained to cover and travel as needed at our Niagara Falls, Buffalo, and West Seneca offices. Must have a valid drivers license and own transportation available as may travel to other sites. This position is scheduled for 40 hours a week: Mondays & Wednesdays: 8am - 3:30pm, Tuesdays & Thursdays: 8am - 6pm, Fridays 8am - 3pm. 

Essential Functions:

• Greeting patients: welcoming patients and their families in a friendly and professional manner
• Answering phones: handling incoming calls, providing information, and directing calls to the appropriate staff
• Addressing patient inquiries: answering questions, addressing concerns, and providing clarification on procedures
• Patient check-in and check-out: Verifying patient information, collecting payments, and ensuring a smooth flow of patients through the office
• Appointment Scheduling and Management through Electronic Health Information System
• Assisting with insurance verification in various databases, processing payment, and managing patient accounts
• Performing general office tasks to maintain organization and efficiency
• Acting as a liaison between patients, doctors, and other staff internally and externally, relaying information and ensuring smooth communication
• Monitor and ensure safe and orderly patient waiting area
• Assist with receiving and shipping of hearing aids and related equipment

Other important Functions:

• Protecting patient privacy and ensuring compliance with regulations for HIPAA, DOH, Medicaid, and Medicare
• Being aware of emergency procedures and assisting with patient care during emergencies
• Continuous learning and process improvement
• May be trained to specialize in certain clinic functions such as handling patient calls for scheduling speech-language evaluations and therapy or other specialized areas.

Skills:

• Knowledge of Microsoft Office, proficient use of excel
• Strong organizational skills
• Ability to coordinate and oversee a busy office
• Ability to multitask
• Strong attention to detail
• Excellent customer service

Education:  Minimum of a high school diploma or GED

Experience: 2 years’ experience with customer service. Prior medical office experience preferred. 

Physical Requirements:

• Physical actions may include, but are not limited to; bending, kneeling, standing, squatting, reaching, printing, crawling, and running. 
• Vision, speech, tactical and hearing senses adequate to perform job requirements.