IT Support Technician San Antonio

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role. 

About Fresh Texas

As the largest fresh-cut fruit and vegetable processor in South Texas, Fresh Texas has been delivering the highest quality products to our customers for over forty years. We source only the highest quality ingredients to deliver great tasting, healthy products to our customers. With exciting innovation, we keep growing!

Fresh Texas is proud to offer high quality and healthy foods to our communities! Do you want to grow with a trusted and established company? We offer great career paths! Come grow with us!

Job Overview

The IT Support Technician I is responsible for supporting the organization’s technical infrastructure and processes by providing help desk support for PC end users, administration of business applications, Windows active directory management, network troubleshooting, and peripheral devices. The position will coordinate with all levels of personnel daily across all Fresh Texas locations.

Job Duties

The IT Support Technician’s primary duties include but are not limited to:

· Responds to incident and request tickets in a timely fashion and documents all activity related to the ticket

· Provides laptop and desktop PC support for on- and off-site users with equipment running Windows operating systems, iOS, Android, MAC operating systems, as well as thin client (terminal) support

· Diagnoses and resolves all PC support issues, including but not limited to, hardware failure, operating system errors, software or peripheral compatibility issues, and network connectivity

· Perform system account maintenance and administration for new employees, transfers, name changes, authority changes and terminations as they apply to various business systems and services

· Must be responsible to maintain proper process documentation related to Help Desk processes

· Ability to perform diagnostics and research that may require application installations or removal

· Identifies and escalates complex incident tickets to next tier of support as appropriate

· Troubleshoots and Instructs users in the use of personal computers, printers (office and industrial), and networks

· Assists with setting up telecommunications and teleconferencing communication system

· Completes simple networking jobs (running Ethernet, installing switches, etc.)

· Assists with setting up audio/visual equipment and videography technical activities

· Read and interpret documents such as operating and maintenance instructions, and procedure manuals

· Performs other duties as assigned

Skills

· Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

· Must be able to interpret instructions furnished in written, oral, diagram, or schedule form

· Must be able to work independently as well as cooperatively in a team-oriented environment

· Must be able to read and interpret documents such as operating and maintenance instructions, and procedure manuals

· Must have excellent customer service and communication skills, both in oral and written medium

· Must be able to successfully interact with all levels of management, other IT professionals and end-users

· Must be able to effectively present information and respond to questions from groups of managers, and team members

· Demonstrated proficiency in analyzing data, problem identification and resolution and ability to generate clear/concise reports indicating key issues to management

Benefits

• Complete insurance package that includes medical, dental, vision and life insurance. 

• Several low-cost supplemental plans. 

• 401(k) with up to a 4% employer match. 

• Paid holidays and generous paid time off. 

• A variety of bonus opportunities including attendance and referral programs. 

• Numerous employee appreciation events throughout the year. 

Qualifications

· Graduation from accredited high school

· Associate degree in Information Technology and two (2) years of experience, or five (5) years of experience in the support and maintenance of hardware, software, and networking

· Certification(s) (e.g., Network +, A+) for relevant systems is a plus

· Demonstrate a strong working knowledge of the Internet and industry standard PC hardware & peripherals, operating systems, network connectivity, standard desktop applications such as Microsoft Office, Windows 11, and MAC OS

· Demonstrate a working knowledge of industry standard personal devices (i.e., Android and iOS systems) is required.

· Demonstrate practical experience with current technology related to the organization’s applications, networks and telecommunications and the equipment and software requested to maximize systems support.

· Familiar with using ERP systems and Microsoft Office applications, particularly Outlook, Word, and Excel.

· Prior experience with GMP’s and HACCP guidelines, handling technology support in the food industry a definite plus

Other

Must be able to drive and have access to a vehicle in order to drive on company business; maintain valid driver’s license and auto liability insurance.

Physical Requirements/Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity are necessary to operate computer keyboard. While performing the duties of this job, the team member is exposed to an office, cold production, and warehouse environment. Position necessitates bending, stooping, twisting, turning, walking, climbing, sitting, driving, and standing for periods of time. Must be able to lift and maneuver at least 30 pounds. Ability to work in warehouse and production environments ranging in temperatures from 34 – 110 degrees Fahrenheit.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a manufacturing environment. While performing the duties of this job, the IT Support Technician I is frequently exposed to moving mechanical parts and vibration. The performance of this position requires the use of personal protective equipment (PPE) such as safety glasses, appropriate closed-toe shoes, and other PPE as needed. The noise level is moderate

EEO Statement

Fresh Texas is committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity Employer, making decisions without regard on the basis of race, color, religion, gender, gender identity or expression, national origin, sexual orientation, marital status, disability status, genetic information, age, membership in an employee organization, parental status, military service or protected veteran, or other non-merit factor.