Manager of Technology Infrastructure, University Information Systems

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.

At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove, Hillsboro, and Eugene. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.

GENERAL DESCRIPTION OF POSITION:

The Manager of Technology Infrastructure leads the Technical Operations Team and ensures the success of that team’s mission: to provide a secure and reliable infrastructure that meets the needs of Pacific University students, employees and guests.  Infrastructure under the scope of this team includes servers, file storage, backups and disaster recovery, telecommunications, wired and wireless networks, printing, identity management, data system integrations, firewalls, VPN, anti-malware, and related cloud services.  This position is an essential member of the UIS leadership team which manages the university’s IT project portfolio and guides strategic IT decisions.

This position gives the option to work-from-home at some times, but the Manager of Technology Infrastructure is required to regularly come to and work at Pacific University locations, and to be able to come to campus at short notice in response to unplanned high-urgency situations.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

• Oversees or directly manages the components of IT projects that are the purview of the Technical Operations team
• Develops, tracks, and controls Technical Operations’ operating, capital and grant budgets
• Manages relationships with technology infrastructure vendors.  This can include contracts and renewals
• Manages communication with the Pacific community, through a variety of channels, about services maintained by the Technical Operations team.  This can include documentation and trainings
• Establishes and maintains relationships with leaders of other groups in the university who are major users, or advanced users, of services offered by the Technical Operations team.  Utilizes these relationships to learn about the business needs of different university groups and advises on and advocates technology decisions and business process improvements that will provide long-term business value for these groups
• Evaluates and acts on exception requests related to identity management (such as account sponsorship requests) or to network access (such as VPN requests)
• Engages in short term, long term, strategic, and budgetary planning, and manages the change process, for the services and systems maintained by the Technical Operations team
• Oversees the efficient and secure functioning, as well as disaster recovery protocols, for the services and systems maintained by the Technical Operations team
• Establishes departmental goals, objectives, and operating procedures for the Technical Operations team
• Evaluates new and emerging technologies, determines feasibility of system enhancements, and makes recommendations to determine potential value for the university.  Assesses and communicates risks associated with IT investments
• Seeks out opportunities for appropriate and cost-effective investments in information systems and resources, including staffing, sourcing, purchasing, and in-house development
• Facilitates collaboration, cross-training and communication within functional teams and with UIS staff, subject matter experts, and key stakeholders.

SECONDARY FUNCTIONS:

• Acts as coach/mentor to staff
• Performs other related duties as assigned
• Reviews technical and professional publications, and attends periodic professional seminars and lectures.

SUPERVISOR RESPONSIBILITY:

• Supervises the work and performance of Technical Operations team members
• Advises, arranges training, clears barriers, prioritizes tasks and adjusts workloads so that team members can be productive and make timely progress towards clear and measurable goals
• Resolves conflicts involving team members
• Completes performance reviews in a timely manner and oversees both hiring and disciplinary responsibilities
• Ensures that personnel supervised are informed of and adhere to established health, safety, security, privacy and compliance practices
• Maintains a fair, respectful and compassionate environment for Technical Operation team members.
• Directly supervises a team of 4-6 employees, some of who may be exempt, temporary, part time, and/or contract employee

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree required.  Master’s degree preferred
• Minimum of 1 years’ experience managing an IT team
• Minimum of 5 years’ experience in a position with responsibility for technology infrastructure
• Substantial exposure to project management, change management, budgeting, process improvement, vendor relationship management, system and cloud services administration, and IT policies is required.  Project management certification preferred
• Demonstrated organizational, leadership, analytical, negotiation and creative problem solving skills
• Demonstrated ability to apply IT in solving business problems.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS:

• Exceptional interpersonal, verbal and written communication skills
• Understanding and technical knowledge of current network and data center software, hardware, protocols, and standards
• Ability to independently prioritize multiple projects and tasks in a challenging environment
• Ability to provide the highest level of customer service and work collaboratively with a variety of key stakeholders and leaders.

WORKING CONDITIONS:

• Involves a high level of customer contact
• Travels frequently to and within all Pacific University campuses and clinics
• Sits at a computer for long periods of time
• Work can include under tight deadlines and changing priorities
• Required to maintain on call availability at all times except when prior arrangements have been made with the CIO
• May be required to occasionally work evenings or weekends
• Must have the ability to commute between campuses. 

PHYSICAL REQUIREMENTS:

Sedentary work, Light to Medium work, and Visual acuity

APPLICATION PROCESS

To apply, please upload your resume and cover letter along with your Paycom application.  Persons who do not follow and complete the application process are not applicants and will not be considered for employment.

Only qualified applicants will be contacted for an interview. During the selection process, we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.

Offers of employment at Pacific University are contingent upon proof of eligibility to work in the United States and completion of a background check.

At Pacific University, we are dedicated to offering experiences that are authentic, holistic, equity-minded, and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives. and life experiences. As we continue to develop our equity practices, we actively promote access to opportunities and equitable pay for all employees.

We, who make up Pacific University, aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust, civility, care, openness, and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems, through an asset-based mindset so that every one is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected, their contributions are valued, and they are provided opportunities to succeed.

COMPENSATION AND BENEFITS

• We offer a comprehensive benefits package for qualifying employees. Current benefits include
• Generous paid time off (for vacation, holidays—including winter break—and sick leave
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction
• Comprehensive dental and vision plan
• Annual 9% retirement contribution after one year of service with no match require
• Free mental health appointment
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirement
• Employer-paid life, short-term disability, and long-term disability insuranc
• On-campus benefits, including free access to our sports facility and librar
• Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)

EQUAL OPPORTUNITY EMPLOYMENT

Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws, including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds, including those from historically underrepresented groups.

NOTICE OF NONDISCRIMINATION POLICY

Pacific University makes all employment decisions without regard to race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability, sex, gender identity and/or expression, sexual orientation, military or veteran status, or any other characteristics protected by applicable law. Applicable laws include, but are not limited to, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way, Forest Grove, OR 97116 or via email at provost@pacificu.edu.