Phone Minister

Position Purpose:

Phone Ministers will assist in fulfilling the mission and vision of Andrew Wommack Ministries by giving our partners, friends, and contacts a great experience through excellent communication and service over the phone. This position will process orders and donations, and minister and pray with contacts.

Essential Duties:

• Adhere to all policies and procedures for each skillset performed on inbound and outbound calls
• Maintain a high level of professional and graceful communication, embodying Andrew’s message of God’s unconditional love and grace to each contact
• Process product orders and donations using online donor systems
• Minister and pray in a way that is in line with Andrew Wommack’s doctrine
• Efficiently and accurately use multiple computer programs to serve each contact
• Actively participate in one on one and group mentoring sessions to continually calibrate and improve professional and godly communication abilities
• Be a positive team player, uplifting and encouraging fellow team members
• Stay up-to-date in trained skillsets through continual review of email updates, continuing education, and SharePoint instructions in between phone calls
• Other duties as assigned 

Knowledge, Skills, and Abilities:

• Excellent verbal communication skills and telephone etiquette
• Above average Windows-based computer and multi-program navigation skills
• Able to utilize multiple computer programs at the same time. 
• Sound knowledge of Andrew’s doctrine and his specific teachings
• High level of accuracy and attention to detail
• Excellent problem-solving skills
• Ability to multitask in a fast-paced environment
• Willingness to receive corrective feedback from supervisors
• Work within a cubicle in a call center environment
• Must be able to utilize softphone headset and dual monitor set up for taking consecutive phone calls
• Ability to utilize a 20 computer screen at normal resolution

Requirements:

• Must have a personal relationship with Jesus Christ
• Must sign the Statement of Faith
• A high school diploma or equivalent education is required
• Charis Bible College student or graduate is preferred 
• Must be able and comfortable leading someone to receive the gift of speaking in tongues
• Must pass a computer assessment to qualify
• Must pass a background check

Experience:

• Customer service experience preferred
• Previous phone center experience preferred
• Previous ministry experience preferred
• Opportunities for promotion and pay increases are based on training and departmental needs

Applications are accepted on an ongoing basis.

Full-Time:

We offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and Telehealth 

About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity.

Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?

If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.

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Part-Time:

We offer a comprehensive benefits package for part-time employees to include the following: Dental, Vision, Paid Holidays per year (10), Voluntary Life and AD&D, Flexible Spending Account (FSA)-Dependent Care, 403b Retirement Plan, Accident/Hospital, ID Shield/Legal Shield, Telehealth, Life Assistance Program, Earned Paid Sick Leave, Unpaid Time Off (UTO)