Registration Coordinator

Position Purpose: 

Support the Director of Guest Services through the coordination of event registration both in the office and onsite during home events in Woodland Park. Represent the ministry and college to guests onsite at each event with excellent customer service.

Essential Duties: 

• Work closely with the Director of Guest Services to create, update, and execute registration plans for each event and ensure their timely implementation. 
• Troubleshoot software and transaction issues, and uphold legal policies and waivers.  
• Registration responsibilities: Meal tickets (comp tickets, donated meal tickets, and purchased tickets), Production tickets (Will Call), regulating registration sales during events, stuffing/distributing gift bags. 
• Oversee the details and smooth running of the registration area, which includes but is not limited to creating layouts, learning registration programs, and assisting guests with questions.  
• Maintain supplies needed for registration. 
• Build and lead the registration team consisting of an intern and volunteers by training and preparing shifts as needed for each event. 
• Oversight of registration/ticketing processes for all home events, both in the office and during an event.  
• Log event statistics in Smartsheet in a timely manner after each event. 
• Provide all registration signage and diagrams. Creates signage for the C&E team. 
• Create weekly registration reports and communicate this data to relevant departments.  
• Create, follow, and update policies and procedures related to registration. 
• Respond to correspondence and general inquiries related to the registration of events in a timely manner. 
• Participate in all team meetings, operations meetings, and project management meetings as directed by the Director of Guest Services. 
• Gather information for registration, including ticket prices, codes, registration cut-off dates, and other information to help with customer service. 
• Keep Event Stats Smartsheet up to date and ensure other necessary departments are keeping their information up to date. 
• Perform additional duties as assigned by the Director of Guest Services.

Knowledge, Skills, and Abilities:

• Good verbal and written communication skills. 
• Excellent problem-solving skills. 
• Must have excellent customer service skills and phone etiquette. 
• Ability to work both independently (self-starter) and as part of a team. 
• Must be proficient with Microsoft Office programs (Word, Excel, Outlook, and PowerPoint). 
• Must be able to train and lead a small team, especially under pressure during an event. 
• Must have strong administrative and organization skills, with strong attention to detail. 
• Must have good time management skills. 
• Able to thrive in a professional, fast-paced environment during conferences and events. 

Requirements: 

• Must have a personal relationship with Jesus Christ. 
• Must sign the Statement of Faith. 
• A high school diploma or equivalent education is required. 
• A Charis Bible College student or graduate is preferred.  
• Proven ability to serve on a team and model Godly leadership to others. 
• Must pass all required checks.  

Experience: 

• Minimum 6 months of office experience (may consider volunteer positions). 
• Minimum one to two years of customer service experience. 
• Conference and Events experience is a plus. 
• Compensation is commensurate with experience.  

We offer a comprehensive benefits package for part-time employees to include the following: Dental, Vision, Paid Holidays per year (10), Voluntary Life and AD&D, Flexible Spending Account (FSA)-Dependent Care, 403b Retirement Plan, Accident/Hospital, ID Shield/Legal Shield, Telehealth, Life Assistance Program, Earned Paid Sick Leave, Unpaid Time Off (UTO)

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