Human Resources Learning and Development Program Manager

Position Purpose:

The Human Resources Learning and Development Program Manager plays a key role in shaping the growth and success of our organization by leading the design, implementation, and management of impactful learning strategies. This position works in close partnership with the HR Director and senior leaders across the organization to develop and deliver effective training programs, assess organizational development needs, and ensure that all learning initiatives align with HR strategies and compliance requirements. In addition, this role collaborates regularly with the Compliance Manager and Employee Relations Manager to perform a range of professional-level HR functions. Key areas of responsibility include employee relations, training and development, performance management, onboarding, policy implementation, and employment management. 

Essential Duties:

• Partner with HR and senior leaders to design and oversee learning strategies that drive organizational goals and employee growth.
• Design, coordinate, and deliver training programs, workshops, and learning initiatives that enhance professional development, leadership capability, and overall performance. 
• Assess organizational and departmental training needs through surveys, interviews, and performance data to identify skill gaps and recommend targeted learning solutions. 
• Manage the design, scheduling, and rollout of learning programs, including orientation and new hire training initiatives for new employees.  
• Evaluate the effectiveness of training programs through feedback, metrics, and performance outcomes, and implement improvements for continuous program development.
• Collaborate with the HR Compliance Manager to ensure training and organizational practices meet legal, policy, and regulatory standards.
• Support leadership development and succession planning initiatives by identifying and cultivating internal talent pipelines.  
• Serve as a subject matter expert and resource for managers and employees regarding professional development, performance management, and career growth opportunities. 
• Oversee and maintain accurate training records, tracking participation and completion to ensure compliance and reporting accuracy.  
• Manage budget, external vendors, consultants, and learning platforms as needed to supplement internal training capabilities. 
• Partner with the Employee Relations Manager (ER) and other HR staff to align learning programs with organizational culture, engagement, and retention goals.  
• Contribute to broader HR initiatives, including the compensation program, performance management processes, policy implementation, and employment management as assigned. 
• Collaborate with the ER Manager on talent acquisition, recruitment, and onboarding processes for development and training purposes.
• Partner with the ER Manager to support employees in areas such as culture, leadership, career development, learning strategy, and performance improvement. 
• Evaluate the effectiveness of training programs and make improvements.  
• Assist in the development and implementation of Human Resource policies and procedures, including department goals, objectives, and systems.  
• Maintain employee files and records in electronic and paper form. 
• Collaborate with HR Director and ER Manager to support employee relations counseling, outplacement counseling, and farewell interviewing.  
• Participate in administrative staff meetings and attend relevant meetings and seminars. 
• Maintain HR information system records and compile reports from the database; perform audits in various HR functions to ensure compliance and accuracy of all employment records.  
• Maintain compliance with federal and state regulations concerning employment and labor laws.  
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Must have a high affinity for this Ministry’s culture.
• Excellent communication and presentation skills, with experience facilitating meetings and delivering clear, engaging messages in all situations. 
• Possesses initiative, integrity, developed and mature work ethic.
• Strong analytical and problem-solving skills, with the ability to assess information and resolve issues promptly.
• Ability to assess training needs, develop learning solutions, and use data to drive continuous and actionable improvement. 
• Strong collaboration and relationship-building skills across all levels of the organization.  
• Strong understanding of adult learning principles, instructional design, and modern learning technologies. 
• Project management and organizational skills.   
• Strong knowledge of hiring processes. 
• Understanding of HR best practices and current regulations.  
• Maintain confidentiality, remain open to others’ ideas, and exhibit a willingness to try new things. 
• Able to identify and resolve employee concerns.
• Able to work independently, collaborate effectively, and lead a team.   
• Customer-focused attitude, with a high level of professionalism and discretion.  
• Must be able to operate a Windows-based computer and navigate Microsoft Office Suite.