Are you a people-person with a knack for solving problems and building long-lasting relationships? Do you thrive in a fast-paced environment where your efforts directly impact customer satisfaction and company success?
Join our team at Refresh Sips and Eats as an Account Retention Specialist and help us keep our valued clients happy, engaged, and loyal!
What You'll Do:
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Serve as the primary contact for existing clients to ensure satisfaction and retention
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Proactively engage with accounts to identify concerns, solve issues, and reinforce value
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Monitor customer activity and usage trends to detect potential churn risks
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Collaborate with sales, support, and product teams to address client needs
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Recommend tailored solutions and promotions to maintain long-term relationships
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Document client feedback and share insights to improve services and processes
What You Bring:
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Proven experience in customer success, retention, account management, or related role
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Strong communication, negotiation, and interpersonal skills
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Problem-solving mindset with a customer-first attitude
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Ability to manage multiple accounts and meet retention goals
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Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus
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Bachelor’s degree or equivalent experience preferred
Why You'll Love Working Here:
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Health, dental, and vision benefits
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Growth and development opportunities
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Supportive team culture focused on collaboration and success
Ready to make a difference?
Apply now and help us build lasting partnerships with every customer.
