JOB SUMMARY

We are hiring alarm technicians and video surveillance technicians to work in the Los Angeles and San Fernando Valley area to service and program security alarms, fire alarms, and surveillance video and equipment in custom homes and/or businesses. A technician's day-to-day responsibilities may include the repair, replacement, or troubleshooting of security related equipment and/or wiring, while ensuring all work is completed to our customers' satisfaction and in accordance with company policies and procedures and relevant city building and fire codes.

This is a full time position working 8am-4:30pm, from Tuesday – Saturday

BENEFITS OF JOINING OUR TEAM

Because ACS Security hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefits program that includes excellent medical, dental, and vision coverage; generous PTO program and holiday pay; a 401k plan that with generous company matching; company paid short and long-term disability and life insurance benefits. We also offer additional benefits such as a tuition reimbursement program; excellent wellness programs and incentives; free home security monitoring and much more!

Here are some of the top reasons to apply for this role at ACS Security:

• Use of "Take Home" Company Vehicle
• Company Issued Gas Card
• Paid Vehicle Maintenance
• Company Issued iPad
• Company Issued iPhone
• Quarterly Performance-Based Contests with a Choice of Monetary or Valuable Material Prizes
• We have an A+ rating with the Better Business Bureau and an outstanding reputation in the industry and in the Los Angeles communities we serve

Here are job specifics:

• Technicians report to their first call by 8 am daily in company issued uniforms and driving their company vehicles.
• When parts replenishment is needed, or special parts are requested or required, the technician will report to our Operations Office located in Santa Monica, CA.
• All jobs are located within a 50-mile radius of the Santa Monica or Bel Air Offices and routes are assigned based on where the technician lives to maximize efficiency.

ESSENTIAL DUTIES & RESPONISIBILITIES

• Check schedule of assigned jobs in advance, ensuring all parts needed are in truck or obtain parts for 2 to 5 days in advance
• Obtain a complete understanding of client needs and issues by speaking to them and using all tools available
• Utilize and interpret location maps, blueprints, and schematic drawings of the property or alarm systems
• Perform extensive troubleshooting on physical system or sensors and navigate system programming on alarm and/or CCTV systems to correct issues and address customer's questions and concerns
• Install all necessary sensors or devices per manufacturer’s specifications for optimal performance, while also taking into account the customer's needs and wishes
• Perform real-time tests on equipment that was either touched during the service visit, or previously specified on the job ticket or by the customer
• Provide customers with prices for any parts that were required during the visit
• Explain and demonstrate all equipment uses and functions to customers, and ensure a complete understanding of trouble found and how each was resolved
• Record and review notes on each job ticket with the customer summarizing issues found, recommendations, and resolutions
• Communicate with the customer and the in-house Service Coordinators to organize and schedule any necessary follow-up or return visits, before leaving the service location
• Close jobs out completely via iPad, and ensure all time on-site and parts used are accounted for
• Stay in constant contact with the manager while at customer locations and throughout the day.

JOB QUALIFICATIONS

• Basic knowledge of working with Microsoft Word and Excel, payroll software and ability to learn other software and applications
• High school diploma or General Education Degree (GED) is required
• CA Driver’s License
• Possession of or the ability to obtain an Alarm Company Employee (ACE) card is required
• Ability to pass a background check, drug test, and Livescan is required

REQUIRED SKILLS

• 3-5 years prior "on-the-job" experience as an Alarm, Fire, or CCTV Technician.
  • Fire Alarm Technician Certification is a BIG Plus
  • CCTV knowledge of installation, servicing, and troubleshooting is a BIG Plus
  • Certified and Licensed C7 or C10 Contractors are a BIG Plus
• Experience and working knowledge of DSC Neo, Honeywell Vista Series, Qolsys IQ & IQ Pro, 2GIG, Alarm.com communicators, app, and associated devices, CCTV cameras and NVR programming, troubleshooting, and installation is recommended
• Proficient verbal communication skills when interacting with customers, outside sales representatives, coordinators, and management in a professional manner
• Proficient written communication and documentation skills
• Ability to maintain a professional demeanor/appearance while interacting with clients and the general public
• Strong problem solving, attention to detail, and organizational skills
• Ability to follow strict written and verbal directions and rules
• Basic math skills
• Must be able to meet deadlines
• Must conduct all work with a high level of integrity and trust, upholding the company’s ethical and professional standards
• Maintain a professional appearance including wearing safety equipment and cleanliness of uniform
• Ability to adapt to a dynamic work environment

PHYSICAL REQUIREMENTS

• Regularly required to sit, walk, and stand for multiple hours
• Climb and ascend stairs and ladders, bend, crawl and stoop as required, maneuver in attic spaces, residential homes, and commercial locations
• Hear sounds at normal speaking levels, in person, and on the phone
• Speaking including expressing and exchanging information, in person and on the phone
• Perform duties such as reading and preparing written documents, viewing security monitors and information on a phone
• Strong hand/eye coordination
• Close vision, distance vision, and the ability to adjust focus
• Constant use of both hands and arms in reaching/handling/grasping items, using a phone, writing notes, texting/ typing on a phone and standard equipment, and other administrative tasks
• Constant mental alertness and attention to detail while working
• Use hands repetitively to operate standard office equipment
• Reach with hands to lift, carry and/or move items weighing up to fifty (50) pounds