WIC Clerk

ABSTRACT OF THE POSITION:

Under the supervision of the WIC Clinic Supervisor and the WIC Clinic Coordinator, performs the functions of a WIC Clerk in accordance with established guidelines and procedures. The Clerk performs all client intake tasks, computer input, benefit issuance to participants, and education of benefit usage. The Clerk also verifies patient/client appointments, schedules initial and return appointments, screens all clinic calls for program eligibility, and prepares client files. Work may also involve conducting various outreach activities in the community and surrounding area.

RESPONSIBILITIES/DUTIES (including but not limited to):

• Greets clients and visitors efficiently and professionally
• Maintains the log of client sign-sheets and tracks their wait time
• Provides efficient telephone service and transfers calls according to established protocols
• Accurately issues benefits and education of benefits
• Performs program eligibility, assists clients in accurately completing forms, and ensuring up-to-date documentation for all client information including immunization records
• Assists clients by providing breastfeeding support as needed
• Pulls and files client charts as needed while following HIPPA rules and regulations
• Prints standard lists (clinic schedule) daily
• Performs reminder calls and rescheduling of appointments
• Performs termination of client benefits in the program computer system according to program guidelines
• Compiles and submits monthly reports as required
• Maintains the Clerk's workspace area, including forms and charts
• Posts closure signs on clinic doors

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

• Must be able to work for long periods of time while maintaining concentrated attention to detail.
• Must be able to sit at a table or desk for long periods of time with occasional standing, walking, squatting, or reaching.
• Must be able to lift, carry, push, pull, or otherwise move objects weighing up to 50 pounds with or without material handling equipment
• Must have the manual dexterity to use office equipment including but not limited to a copier, computer keyboard, or phone keypad
• Must have the ability to hear and speak face to face, over telephone, or in virtual meetings
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Education & Work Experience
  • High school graduate or equivalent is required
  • 6 months of clerical work experience is required
• Skills & Abilities
  • Must be organized, display strong time management abilities, and have attention to detail to effectively meet clinic needs
  • Must maintain a positive, open, and objective attitude toward others
  • Must be able to accurately type.
  • Must have a good working knowledge of English, grammar, punctuation, spelling style, etc.
  • Must have the ability to operate standard office machines such as computers, tablets, printers, copiers, etc.
  • Must have basic knowledge of Microsoft Office (Word, Excel, Outlook) programs and other software programs as needed
  • Must have the ability to answer telephones and greet the public in a friendly and courteous manner.
  • Must be flexible and adaptable to changing schedules and/or work tasks
  • Must demonstrate the ability to work in a team environment and work independently with limited direction from supervisors
  • Properly utilizing knowledge of policies and procedures mandated by the WIC State Program is required
  • Must have the ability to interact with tact and discretion with supervisors, officials, employees, and the public.
  • The ability to speak in a clear and understandable manner and write legibly using the English language is a requirement.
  • Maintain a positive, open, and objective attitude toward others including volunteers and interns
  • Willing to engage, support, include, and work with volunteers and/or interns on an ongoing or as-needed basis
  • The ability to maintain the highly confidential nature of incoming paperwork is a requirement.
  • Must submit negative TB results (One-Step Skin Test or Chest X-Ray) prior to hire date and duration of employment o Must pass pre-employment and random drug/alcohol testing and maintain a drug-free workplace

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

• Must be able to work for long periods of time while maintaining concentrated attention to detail.
• Must be able to sit at a table or desk for long periods of time with occasional standing, walking, squatting, or reaching.
• Must be able to lift, carry, push, pull, or otherwise move objects weighing up to 50 pounds with or without material handling equipment
• Must have the manual dexterity to use office equipment including but not limited to a copier, computer keyboard, or phone keypad
• Must have the ability to hear and speak face to face, over the telephone, or in virtual meetings
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Wage (dependent on CPA Certification)

• $15.73 per Hour

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplementary Benefits
• Employer Paid Life Insurance
• Employer Paid Short-term and Long-term Disability
• PTO with Accrual Starting at Hire
• 401(k) with a match
• COVID Paid Sick Leave
• 10 Paid Holidays
• Hardship Assistance Fund
• Employee Assistance Program (EAP)
• Wellness Programs