Senior Program Manager

Mainstay Supportive Housing and Home Care, Inc. is a mission-driven nonprofit dedicated to helping vulnerable individuals—low-income elders, people living with disabilities and mental health complexities, and those transitioning out of chronic homelessness—live with dignity, independence and stability in their communities. Since our founding in 1975, we’ve been deeply rooted in providing housing services to the most vulnerable and have expanded into providing permanent supportive housing, and person-centered home care in communities across Massachusetts. 

We’re looking for a strategic Sr. Program Manager to help us lead the launch of a bold initiative to bring in-home support to hundreds recently unhoused residents living in housing first supportive housing across the Boston and South Shore area. As the driving force behind this initiative, you’ll build the program infrastructure, shape the strategy, and implement it. You'll have the opportunity to work alongside state agencies, housing providers, and community stakeholders—all aligned around a shared vision: helping people thrive in their homes, with the daily support they need.
 

This role is ideal for someone who enjoys designing and scaling community-focused programs, especially in housing, in-home services, or public service environments.
 

Key Responsibilities

• Design a Scalable Model
  Build an in-home services delivery program tailored to supportive housing settings—from staffing to enrollment pathways, documentation, scheduling, and compliance systems.
• Lead Program Launch
  Set timelines, milestones, and metrics. Guide the program through initial implementation and early growth, ensuring we can scale with quality and efficiency.
• Collaborate with Housing & Care Partners
  Cultivate strong working relationships with external care managers and support staff embedded in housing first communities. Equip them with the tools and knowledge to help residents access in-home support services.
• Build & Support the Team
  Oversee key staff as the program grows—such as care managers, home health aides, and nurses. Create a positive team culture rooted in mission and accountability.
• Solve Real Challenges
  Design smart, sustainable solutions to long-standing hurdles in the field—such as client engagement, physician paperwork, and caregiver retention.
• Track Progress & Adapt
  Use data and feedback to improve systems, streamline operations, and monitor outcomes.

Who You Are

• A builder and problem solver. You enjoy taking a big idea and turning it into a working system.
• Highly organized and self-directed, with experience launching or managing complex programs.
• Comfortable working across sectors—health, housing, public health, human services.
• A strong communicator who can rally internal teams and external collaborators.
• Motivated by impact, and excited by the opportunity to shape something lasting.

Experience

• Education: Bachelor’s degree required
• 5+ years of experience designing or managing large-scale community programs or initiatives preferred.
• 1-2 years of supervisory experience in a related setting.
• Background in community development, healthcare coordination, housing services, or public sector innovation is preferred.
• Experience with operational planning, and interagency collaboration.

What We Offer

• Opportunity to launch a transformative program on a scale
• A mission-driven team that values innovation, flexibility, and service
• A supportive environment where your ideas and leadership will shape the future of care
• Competitive salary and benefits, including health coverage, paid time off, and professional development

Ready to Build Something That Matters?

If you're energized by the chance to create, collaborate, and lead with purpose—we’d love to hear from you.

Mainstay is proud to be an Equal Opportunity Employer and strongly encourages candidates from diverse backgrounds and lived experiences to apply.