Regional Maintenance Director

JOB TITLE:  Regional Maintenance Director 

Reports To: Director of Facilities Management- FMCS   

Summary: 

The Regional Maintenance Director is responsible for overseeing the operational condition and maintenance performance of market rate affordable housing properties managed by Evergreen Real Estate Services. This mobile leadership role supports on-site teams with technical guidance, regulatory compliance, capital project oversight, and emergency response, while training and developing maintenance staff across the portfolio. This is a key leadership position requiring deep knowledge of affordable housing standards and the ability to act swiftly in dynamic field conditions. Occasional out-of-state travel may be required to support operations in other regions, particularly during staffing shortages or high-priority needs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Oversee and assess the physical condition of multiple residential properties, identifying and addressing maintenance needs. 

• Partner with Regional Supervisors and Property Managers to support daily operations and long-term planning. 

• Lead recruitment, onboarding, and professional development of maintenance and janitorial staff. 

• Ensure properties are prepared for REAC, HQS, IHDA, and syndicator inspections, and support compliance follow-through. 

• Provide hands-on support and temporary supervision during staffing gaps or maintenance emergencies. 

• Guide site staff in troubleshooting complex technical and operational issues. 

• Conduct regular inspections and confirm implementation of preventive maintenance programs. 

• Oversee capital projects from scope development to vendor coordination and project completion. 

• Monitor and maintain equipment, tool, and supply inventory systems across properties. 

• Produce timely, accurate reporting on property conditions, capital projects, and compliance actions. 

• Contribute to strategic capital planning, including multi-year budgeting and project forecasting. 

COMPETENCIES: 

To perform the job successfully, an individual should demonstrate the following competencies: 

Technical & Operational 

• Analytical Thinking – Solves complex issues with efficient, informed decisions. 

• Preventive & Reactive Planning – Maintains structured routines while responding to urgent needs. 

• Capital Project Management – Develops scopes, manages budgets, and oversees timely project completion. 

Leadership & Team Development 

• Staff Supervision – Motivates, trains, and holds maintenance teams accountable. 

• Delegation & Oversight – Effectively distributes tasks and monitors follow-through. 

• Change Management – Leads improvements and communicates transitions effectively. 

Communication & Interpersonal Skills 

• Customer Service Orientation – Supports positive interactions with tenants and teams. 

• Collaboration – Partners cross-functionally with internal and external stakeholders. 

• Clear Reporting – Provides concise, actionable updates and documentation. 

Time & Resource Management 

• Organizational Agility – Prioritizes across varied sites and operational needs. 

• Responsiveness – Adapts quickly to emergencies or changing field conditions. 

• Follow-Through – Ensures complete resolution of issues with documented outcomes. 

QUALIFICATIONS 

• High school diploma or general education degree (GED); or five years or more related experience and/or training; or equivalent combination of education and experience.    

• Minimum 5 years of senior-level facilities or maintenance management experience with oversight of residential properties. 

• At least 3 years of supervisory or technical training experience with maintenance personnel. 

• Affordable housing experience is required (e.g., REAC, LIHTC, HUD, or similar programs). 

• High school diploma or GED required; technical certifications in HVAC, electrical, or plumbing strongly preferred. 

• Strong proficiency with Microsoft Outlook, Excel, and mobile work order systems.  

• Demonstrated leadership, communication, and problem-solving abilities. 

• Valid driver’s license and reliable transportation; ability to travel regularly across the Chicagoland region. 

• Responsive and capable of managing on-call and emergency situations. 

CERTIFICATES, LICENSES, REGISTRATIONS: 

• Trade school certificate(s) in HVAC, electrical and/or plumbing 

• Must be knowledgeable and skilled in the safe use and maintenance of the following tools: 

• Hand Tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc. 

• Power Tools: Wrenches, grinders, sanders, drills, saws, etc. 

• User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders 

• Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand power augers, etc. 

• Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc. 

• All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management within their shift, prior to clocking out for the workday. 

Tools & Physical Demands 

• Proficient in the use of hand tools, power tools, ladders, diagnostic meters, and mechanical systems. 

• Regularly required to lift up to 100 lbs, climb ladders, and perform hands-on inspections in varied environments. 

• Must work both indoors and outdoors, sometimes in adverse weather or high-exposure mechanical spaces. 

• Must follow safety protocols and ensure team compliance with all safety procedures. 

Work Environment 

• Field-based position with regular travel across properties in the Chicagoland area. 

• Frequent exposure to mechanical areas, maintenance spaces, and outdoor elements. 

• Fast-paced, service-driven work environment requiring on-call availability and problem-solving skills. Occasional out-of-state travel may be required to support operations in other regions, particularly during staffing shortages or high-priority needs.