Front End Clerk/Cashier (Tacoma)

Reports to: Front End Assistant Manager

FLSA Classification: Non-Exempt

Hours: Full Time/Part Time

Position Responsibilities

• Checks out all customer purchases accurately and efficiently using electronic scanning cash register.
• Accurately collects payment for all customer purchases, including cash, checks, debit and credit, EBT, and gift cards. Provides accurate cash change as required.
• Opens and closes out tills and registers according to procedures, while maintaining consistent cash accuracy throughout scheduled shift.
• Assists customers with grocery bagging as well as assistance to transportation with purchases, per department procedure.
• Stock, rotate, face, and clean items around register and in other departments per procedure or as directed.
• Maintain the cleanliness of register area per procedure.
• Order product and verify, catalog, and code invoices per procedure.
• Creates a friendly and welcoming environment by greeting customers at the register and acknowledging customers in the store.

• Answer customer questions and make product recommendations based on individual customer needs and lifestyle.
• Creates a uniquely valuable shopping experience and more fully engages our customers by seeking out information and assistance from others to meet customer needs and exceed customer expectations.
• Assist other Front End clerks and staff in other departments as directed.

Position Qualifications

Ability to consistently, effectively, and respectfully listen and communicate with customers from our diverse community with different needs, as well as coworkers.

• Proven ability to provide effective, authentically friendly customer service to a culturally diverse community.
• Proven ability to effectively listen and communicate with customers and co-workers.
• Solid arithmetic skills, with a proven, consistent ability to receive cash payments, provide accurate change, and open and close cash tills.
• Ability to read, understand and apply various documents such as a department manual, standard operating procedures, employee handbook, union contract, etc.
• Ability to prioritize work tasks and maintain focus in a fast-paced environment.
• Valid WA State Food Worker Card.

Other Valuable Experience

• Prior retail or customer service experience, or experience in retail grocery, natural foods, or cooperatives.
• Prior cash handling and electronic point-of-sale experience.
• Knowledge of natural foods and/or cooperatives.
• Evening and weekend availability.
• Fluency in languages other than English.

Physical Demands­­

• Required frequently: Standing, reaching, grasping, twisting, repetitive wrist movement, keyboard operation, and fine hand manipulation.
• Required occasionally: Walking, lifting and grasping above the shoulders, kneeling, squatting, pushing, and bending.
• Will be required to handle meat, seafood, dairy, and other animal products.